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US-TN-Kingsport

National Helpdesk Specialist

Organization: Sharp Business Systems

Location: US-TN-Kingsport

Job ID: 2021-6553

The National Help Desk Specialist (MNS Inside Technical Representative- Level 2) is an junior level position that functions to provide 1st tier helpdesk end-user support for small to enterprise sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.