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All Posts Term: US-IL-Downers Grove
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US-IL-Downers Grove

MNS Cloud Services Technician

Organization: Sharp Business Systems

Location: US-IL-Downers Grove

Job ID: 2019-5542

The Cloud Services Technician is an entry level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.