If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator color changes from orange to green, press the [POWER] button.
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Point to check Solution
Are you scanning one of the following types of originals?
When Black & White is not selected:
  • Are there colors or coloring in the paper?
When Color is not selected:
  • Is the color in the original very light?
  • Is the color in the original very dark, almost black?
  • Is only a very small area of the original colored?
Specify the color mode manually.
When the color mode is set to [Auto], the machine detects whether the original is black and white or color when the [Color Start] key is tapped; however, in the cases as shown on the left, automatic detection may not give the correct result.