Point to check | Solution |
---|---|
Does the viewer program used by the recipient support the format of the received image data? | Use a software program that is capable of opening the selected file type and compression mode. The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission. |
Does a message appear prompting you to enter your password? | Ask the sender for the password, or have the image sent again in a non-encrypted format. The received file is an encrypted PDF file. |