If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator color changes from orange to green, press the [POWER] button.
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Point to check Solution
Is the original printed matter such as a book or magazine? To reduce the moire effect, take the following procedure:
When the original is printed matter, vertical patterns (moire) may occur. Select [Others >>] → [Sharpness] in the base screen and enhance the outline to reduce the moire effect (only in "E-mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device"). It may also be possible to reduce the moire effect by changing the resolution setting or shifting the original (or changing its angle) slightly on the document glass.
When scanning a color or grayscale original, is the color mode set to [Mono2]? Setting the color mode to [Mono2] replaces the colors in the original with either black or white. This is suitable for text-only originals; however, for originals that contain illustrations, it is best to use the [B/W Start] key with the color mode set to [Grayscale], or set the color mode of the [Color Start] key to [Full Color] or [Auto] → [Grayscale] and then scan.
Is a destination included that has [TIFF-S] selected for the format? If you wish to send an image scanned at high resolution to destinations for "E-mail", "FTP/Desktop", and "Network Folder", send the image to scanner and Internet fax destinations separately.
When a broadcast transmission is performed that includes both destinations for "E-mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations that have [TIFF-S] selected for the format, the resolution will remain fixed at [200x200dpi] even if a different resolution setting is selected.