If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator color changes from orange to green, press the [POWER] button.
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Point to check Solution
Did you select [Mono2] in color mode? Change the color mode to [Full Color] or [Grayscale], and then tap the [Start] key.
When [JPEG] is selected for the file type and the image is scanned in Mono2, the file will be created as a TIFF file.