Point to check Solution
Is the paper loaded with the print side facing in the correct direction? Make sure that the print side of paper is facing in the correct direction.
  • Trays 1 to 4:
    Load the paper with the print side facing up*.
  • Bypass tray and tray 5:
    Load the paper with the print side facing down*.
*
When the paper type is "Pre-Printed" or "Letter Head", load the paper in the opposite way. (Except when [Disabling of Duplex] is enabled in the setting mode (administrator). For information about the setting mode, consult your administrator.)