FAX PROBLEMS

Overview

If you are unable to solve a problem using the solutions in this manual, press the [POWER] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator changes from flashing green to the lit up state, press the [POWER] button.
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Problem Point to check Solution
TRANSMISSION DOES NOT TAKE PLACE
 Is the telephone line connected securely? Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure.
Is the correct type set for the telephone line? Check your administrator whether the telephone line is set properly.
From "Dial Mode Setting" in setting mode (administrator), select the type of telephone line.
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [Dial Mode Setting]
Is a busy signal received? If a busy signal is received, the transmission is temporarily canceled and then automatically attempted again after a brief interval. (Factory default setting: 2 attempts, 3 min. intervals)
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Settings] → [Recall in Case of Line Busy]
. To cancel the transmission, tap the job status display on the operation panel, tap the key of the print job that you wish to delete, and tap the [Stop/Delete] key. A message will appear to confirm the cancelation. Tap the [Cancel] key.
Did a communication error occur? If an error occurs that prevents transmission, the transmission is temporarily canceled and then automatically re-attempted after a brief interval. (Factory default setting: 2 attempts, 3 min. intervals)
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Settings] → [Recall in Case of Communication Error]
. To cancel the transmission, tap the job status display on the operation panel, tap the key of the print job that you wish to delete, and tap the [Stop/Delete] key. A message will appear to confirm the cancelation. Tap the [Cancel] key.
The machine supports error correction mode (ECM) and is configured to automatically resend any part of a fax that is distorted due to noise on the line.
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [ECM]
Does a message appear indicating that the memory is full? Divide the originals into sets and fax each set separately, or use direct transmission.
If the memory becomes full, the transmission will be canceled.
Does a message appear notifying you that the original size was not detected? Place the original again. If the original size is still not detected correctly, specify the original size manually.
Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful? Perform the transmission again.
If the transmission is still not successful after recalling is performed as set in [Recall in Case of Line Busy] or [Recall in Case of Communication Error], the transmission failure will be indicated in the job status screen and the transaction report.
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Settings] → [Recall in Case of Line Busy]
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Settings] → [Recall in Case of Communication Error]
Did you place a long original on the document glass when it was scanned? Place the original in the document feeder tray of the automatic document feeder.
A long original cannot be scanned from the document glass.
Did you place an original that is folded? Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it.
If a folded original is placed in the automatic document feeder, an error will occur and scanning will be canceled when the actual original size is detected during scanning.
Are the sub-address and passcode correct? (When using F-code communication) Check with the operator of the other machine to make sure that the sub-address and passcode are correct.
Have functions been disabled by the administrator? Check with your administrator.
When user authentication is enabled, the functions that you can use may be restricted in your user settings.
THE TRANSMITTED FAX PRINTS OUT BLANK AT THE RECEIVING SIDE
 Is the original placed face up or face down correctly? Place the original again in the correct orientation, and resend.
When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. Place the original correctly and send the fax again.
If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out? Check this with the other party.
THE TRANSMITTED FAX IS REDUCED BY THE RECEIVING FAX MACHINE
 Has the rotation sending been set? Enable "Rotation Sending Setting" to send fax data.
When [Rotation Sending Setting] is not enabled (the image is not rotated), an original placed in the vertical orientation may be reduced by the receiving machine.
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Settings] → [Rotation Sending Setting] →
If [Mixed Size Original] is enabled and an original with a different width is sent, rotate transmission will be disabled.
TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME
 Is the machine's clock set to the correct time? Set the clock to the correct time.
=> "Setting mode" → [System Settings] → [Default Settings] → [Clock Adjust]
Is a transmission in progress? If another transmission is in progress when the specified time arrives, the timer operation will begin after that transmission is finished.
PRINTING DOES NOT TAKE PLACE AFTER RECEPTION
 Does a message appear in the display instructing you to add toner or paper, or to take some other actions? (Printing is not possible when this screen appears.) Restore printing capability as instructed by the message.
Does a password entry screen appear? Enter the correct password using the numeric keys.
[Hold Setting for Received Data Print] is enabled. If you do not know the password, check with your administrator.
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Operation Settings] → [Default Settings] → [Hold Setting for Received Data Print]
Has cut-off printing been disabled in the setting mode (administrator)? Load the same size of paper as the received fax.
If [Print Actual Size Cut off Disabled] is enabled in [Print Style Setting] in the setting mode and a fax is received that is larger than any paper that is loaded, the fax will be received and stored in memory without being printed. (However, when a fax longer than 11" × 17" (A3) size is received, it will be printed using multiple sheets of paper.)
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Receive Settings] → [Print Style Setting]
Is forwarding (Inbound Routing function) enabled for a received fax? If you need to print a received fax, ask your administrator.
When the Inbound Routing function is enabled, received faxes are automatically forwarded to a specified address. If [Print at Error] is selected when Inbound Routing is enabled, received faxes will only be printed when an error occurs.
=> "Setting mode (administrator)" → [Application Settings] → [Inbound Routing Settings] → [Administration Settings] → [Inbound Routing Settings]
MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE
 Is little free memory remaining? If any of the following applies, print or delete received faxes to increase available memory space for receiving faxes.
  • The memory contains data that has been received with the received image check setting enabled.
  • The memory contains data that has been received with confidential reception or that is protected by a password.
  • A fax is stored in the memory box.
THE RECEIVED IMAGE IS FAINT
 Is the original that was faxed also faint? Ask the other party to send the fax again using a suitable (darker) exposure setting.
THE MACHINE DOES NOT BEGIN FAX RECEPTION
 Is reception mode set to [Manual Reception] in the setting mode? Set the reception mode to [Auto Reception].
When the reception mode is set to [Manual Reception], the machine will not receive faxes automatically.
=> "Setting mode" → [System Settings] → [Receive/Forward Settings] → [Fax Settings] → [Receive Settings]
Is little free memory remaining? Increase the amount of free memory.
The amount of free memory can be increased by printing faxes received by confidential reception and other password-protected received data, and by deleting data stored in memory boxes.
DIALING IS NOT POSSIBLE
 Is the extension telephone connected? Check the connections.
Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure.
YOU CANNOT TALK TO THE OTHER PARTY
 Did you dial using the speaker? Use the receiver of external telephone.
When you dial using the speaker, you will be able to hear the voice of the other party, but he or she will not hear your voice. (If an extension telephone is not installed, you cannot talk to the other party.)
THE VOLUME IS TOO LOW
  • Speaker
  • Ringer Volume
  • Line Monitor
  • Fax Receive Complete Signal
  • Fax Send Complete Signal
  • Fax Communication Error Signal
 Has the volume been set to a low level in the setting mode? Ask your administrator to set the volumes in [Speaker Settings] to a higher level.
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [Speaker Settings]
NO SOUND IS HEARD
  • Speaker
  • Ringer Volume
  • Line Monitor
  • Fax Receive Complete Signal
  • Fax Send Complete Signal
  • Fax Communication Error Signal
 Has the ringer volume been set to [No Sound] in the setting mode? Ask your administrator to set the volumes in [Speaker Settings] to other than [No Sound].
=> "Setting mode (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [Speaker Settings]
A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY CANNOT BE STORED
 Has the maximum number of keys been stored? Adjust the number of stored keys.
Delete one-touch keys and group keys that are not being used.
Have functions been disabled by the administrator? Check with your administrator.
Some functions may have been disabled in the setting mode.
A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY CANNOT BE EDITED OR DELETED
 If the key is an individual key, is the key included in a group? Remove the key from the group and then edit or delete the key.
(If the key is included in multiple groups, it must be removed from all groups.)
=> "Setting mode" → [Address Book]
If the key is included in multiple group keys, print the Group List in [Sending Address List] in the setting mode. The list will show where the key is stored.
=> "Setting mode" → [System Settings] → [List Print (User)] → [Sending Address List] → [Group List]
Is the key being used in a reserved transmission or a transmission in progress? Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key.
Is the key included in a program key? Remove the key from the program and then edit or delete the key.
(If the key is included in multiple groups, it must be removed from all groups.)
=> [Call Program] → [Delete] in the action panel for each mode
Is the key that you wish to edit or delete stored as a relay destination of an F-code relay broadcast transmission? Remove the key from the relay destinations of the F-code relay broadcast transmission and then edit or delete the key.
An individual or group one-touch key that is stored as a relay destination cannot be edited or deleted. Remove the key from the relay destinations of the F-code relay broadcast transmission and then edit or delete the key.
=> "Setting mode" → [System Settings] → [F-Code Memory Box]
Have functions been disabled by the administrator? Check with your administrator.
Some functions may have been disabled in the setting mode.
Has your administrator enabled a function that prevents editing/deleting? Check with your administrator.
If your administrator has enabled settings such as [Inbound Routing Settings], keys cannot be edited or removed.
=> "Setting mode" → [Application Settings] → [Inbound Routing Settings]
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