PRINTING DOES NOT TAKE PLACE AFTER RECEPTION
If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the "
"position. Wait at least 10 seconds and then turn the main power switch to the "
"position. After the main power indicator color changes to green, press the [POWER] button.
"position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator color changes to green, press the [POWER] button.
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
| Point to check | Solution |
|---|---|
| Does a message appear in the display instructing you to add toner or paper, or to take some other actions? (Printing is not possible when this screen appears.) | Restore printing capability as instructed by the message. |
| Does a password entry screen appear? | Enter the correct password using the numeric keys. [Hold Setting for Received Data Print] is enabled. If you do not know the password, check with your administrator. "Setting mode" → [System Settings] → [Image Send Settings] → [Operation Settings] → [Default Settings] → [Hold Setting for Received Data Print] |
| Has cut-off printing been disabled in the setting mode (administrator)? | Load the same size of paper as the received fax. If [Print Actual Size Cut off Disabled] is enabled in [Print Style Setting] in the setting mode (administrator) and a fax is received that is larger than any paper that is loaded, the fax will be received and stored in memory without being printed. (However, when a fax longer than 11" x 17" (A3) size is received, it will be printed using multiple sheets of paper.) "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Receive Settings] → [Print Style Setting] |
| Is forwarding (Inbound Routing function) enabled for a received fax? | If you need to print a received fax, ask your administrator. When the Inbound Routing function is enabled, received faxes are automatically forwarded to a specified address. If [Print at Error] is selected when Inbound Routing is enabled, received faxes will only be printed when an error occurs. "Setting mode" → [Application Settings] → [Administration Settings] → [Inbound Routing Settings] |