TRANSMISSION DOES NOT TAKE PLACE
If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the "
"position. Wait at least 10 seconds and then turn the main power switch to the "
"position. After the main power indicator color changes to green, press the [POWER] button.
"position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator color changes to green, press the [POWER] button.
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
| Point to check | Solution |
|---|---|
| Did you select the correct destination? Is the correct information (e-mail address or FTP server information) stored for that destination? | Make sure that the correct information is stored for the destination and that the destination is correctly selected. If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as "Undelivered Message" may be sent to the designated administrator's e-mail address. This information may help you determine the cause of the problem. |
| Does the image file exceed the e-mail attachment limit set in the setting mode (administrator)? | Check with your administrator. If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted. |
| Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used.) |
Reduce the size of the file attachment (reduce the number of pages to scan) for one e-mail transmission. The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator (or Internet service provider, etc.) what the file size limit is for one e-mail transmission. |
| Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder.) |
If the destination folder is not configured as a shared folder, select "share" in the folder properties. If the folder was moved or otherwise changed, the "share" setting may have been canceled. |
| Is [IPsec Settings] enabled on the machine? (When using Scan to Network Folder.) |
Check with your administrator. When [IPsec Settings] is enabled in the setting mode, scanning to a shared folder may not be possible in your PC environment. "Setting mode" → [Security Settings] → [IPsec Settings] |
| Did you place a long original on the document glass when it is scanned? | Place the original in the document feeder tray of the automatic document feeder. A long original cannot be scanned from the document glass. |
| Did you place an original that is folded? | Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it. If a folded original is placed in the automatic document feeder, an error will occur and scanning will be canceled when the actual original size is detected during scanning. |