A STORED FILE HAS DISAPPEARED

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the "

"position. Wait at least 10 seconds and then turn the main power switch to the "

"position. After the main power indicator color changes to green, press the [POWER] button.

When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Point to check	Solution
Did you tap the [Print and Delete the Data] key to print a stored file?	Tap the [Print and Save the Data] key to print again. If you print the file by tapping the [Print and Delete the Data] key, the file is automatically deleted after being printed. The file property can be set to [Protect] to prevent the file from being easily deleted.
Has automatic deletion of document filing files been enabled?	If files that you need have been deleted, consult the administrator of the machine. When [Automatic Deletion of File Settings] is enabled in the setting mode, the files in the specified folders are periodically deleted. (Even when the file property is [Confidential] or [Protect], the file may be deleted.) [System Settings] → [Document Filing Settings] → [Automatic Deletion of File Settings]

Point to check

Solution

Did you tap the [Print and Delete the Data] key to print a stored file?

Tap the [Print and Save the Data] key to print again.
If you print the file by tapping the [Print and Delete the Data] key, the file is automatically deleted after being printed.
The file property can be set to [Protect] to prevent the file from being easily deleted.

Has automatic deletion of document filing files been enabled?

If files that you need have been deleted, consult the administrator of the machine.
When [Automatic Deletion of File Settings] is enabled in the setting mode, the files in the specified folders are periodically deleted. (Even when the file property is [Confidential] or [Protect], the file may be deleted.)
[System Settings] → [Document Filing Settings] → [Automatic Deletion of File Settings]