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US-TN-Johnson City

National Helpdesk Technician

Organization: Sharp Business Systems

Location: US-TN-Johnson City

Job ID: 2021-6347

The Managed Network Services Inside Technical Representative/ National Helpdesk Technician is an entry level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.