Sharp Business Systems
Knoxville / Chattanooga, Tennessee Branch

Name: Sharp Business Systems
Address: 410 N Cedar Bluff Road, Suite 50, Knoxville, TN, 37923, USA
Telephone: +1 (888) 525-4220

About Our Location

Sharp Business Systems of Tennessee is proud to be a part of the community that is rich in the Tennessee "Volunteer" spirit. Our office is conveniently located in the Business Park on Executive Tower Drive near the Cedar Bluff exit in Knoxville.

Also Proudly Serving Chattanooga and Surrounding Areas!
Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation. Our Knoxville/Chattanooga, TN branch combines the resources of a multi-billion dollar corporation and the value of local representation and management. We are grateful for our local community relationships, including the Knoxville Chamber, Farragut West Knox Chamber of Commerce, Roane County Chamber of Commerce and Chattanooga Area Chamber of Commerce. As a technology partner, providing friendly, local support is our specialty through our best-in-class products, solutions and support. Our experienced technology specialists evaluate your current technology environment – from copiers to IT services – to help you create a Simply Smarter Office environment.

Address & Contact Information

Sharp Business Systems
410 N Cedar Bluff Road
Suite 50
Knoxville, TN 37923

Servicing Areas

While Sharp Business Systems can support customers across the country through our branches and vast network of Sharp dealers, we are proud to service the Knoxville and Chattanooga regions, including but not limited to: Newport, Dandridge, Jefferson City, Seymour, Alcoa, Maryville, Loudon, Lenoir City, Oak Ridge, Clinton, Athens, Cleveland, Hixson, Soddy Daisy.

Customer Support

Sales Support

Service Support

Pay Your Bills

Versapay Online Portal

IT Support

Support Tools

Community Partners

Highlighted Products & Solutions

Displays & Projectors

Sharp helps you communicate brilliantly with one of the broadest visual solutions portfolios in the industry, innovating in commercial displays, lamp and laser projectors, direct view LED technology and collaboration solutions.

Dynabook Laptops

Conquer your day—at a desk or on the go—with one of the most innovative lines of business class PCs in the market. Dynabook laptops are engineered for business and education to deliver the quality, reliability and performance you expect.

Cybersecurity

Stakes are at an all-time high in today’s cybersecurity landscape. With threats coming from all angles, foundational security is no longer enough. Our team can provide preemptive, multi-layered protection to help safeguard your network and give you peace of mind.

Desktop Printers

Get powerful performance in a small footprint with Sharp desktop printers and MFPs. These cost-conscious devices are suitable for virtually any size office environment and a perfect choice for executive offices and home offices.

Featured Success Stories

Manufacturing Company Supports Sales with Improved Call Center

Danielle Cerny / Thursday, March 30, 2023

/ Categories: Case Study, Manufacturing

Manufacturing Company Supports Sales with Improved Call Center

Business Environment Challenges

Headquartered in Johnson City, Tennessee, this growing manufacturing company has two facilities in Tennessee that ship to their 36 nationwide retail locations. The manufacturer required a new communication solution and Managed IT provider to meet the support needs of its expansive business.

The company’s current systems did not have true call center functionality, reporting, call back features or enhancements to meet the needs of sales productivity like SMS/MMS messaging, webChat and intelligent call routing. In addition, since the sales team must hit several quotas, having visibility into professional calling reports was a must. When the prior phone system shut down during Black Friday, it was “decision time” to find a reliable solution and partner!

Technology Solutions

The manufacturing company reached out to Sharp Business Systems of Tennessee, whom it had an existing relationship with for multifunction printers (MFPs). Sharp completed a full assessment of its communication needs and provided the company with a GoToConnect Contact Center recommendation. The solution developed included an upgrade to Microsoft O365 for over 800 email addresses with over 65 domains and optional integration with Microsoft Teams, as well as SentinelOne cybersecurity technology.

Proven Results

The switch to Sharp as a managed services provider was a seamless transaction with high dividends in efficiencies. Now, increased call volumes and the prospect of spiking Black Friday sales are exciting, not worrisome. With a solution that has the call center functionality to meet its needs, the manufacturer is now able to pull reports to support sales efforts and enhance customer support, driving revenue for the business. In addition to an improved product, the company also values the superior support received from Sharp.

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Tags: cybersecurity Unified communications IT Services Technology Assessment

Products & Solutions	Managed IT Services Unified Communications
Industries	Manufacturing
Case Study Quote	“The transition was extremely smooth from our previous provider to Sharp and the support has continued to be remarkable. It was no small feat.”
Quote Author	IT Systems Director
Case Study Side Panel	Organization Manufacturing company in Tennessee Technology Integrator Sharp Business Systems Challenges Insufficient phone system No call center functionality Needed call reporting Needed quality assurance tools Solutions GoToConnect (voice, video, Chat, SMS) GoTo Contact Center Microsoft 365 SentinelOne cybersecurity technology Results Reliable and secure solution with partner support Increased uptime and ability to handle large call volumes with access to reports and detailed call logs and call analytics Streamlined communications by moving to Microsoft Office Upgraded cybersecurity protection with network management
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Sharp Business Systems
Knoxville / Chattanooga, Tennessee Branch