Business Environment Challenges
A Washington, DC-based contracting firm servicing the federal government was looking for a new IT services provider to improve the company’s overall network performance and efficiency. The existing provider offered remote and on-site services, but could take up to a week to resolve issues, leaving the firm with extended periods of downtime and lost productivity.
In addition to a more reliable support system, the firm needed a flexible provider that would accommodate a fluctuating workload, changes in the employee roster, and payroll. The firm wanted to conduct an overall assessment of the existing technology infrastructure to determine if it needed to upgrade the existing hardware and solutions as well. The overall goal was to optimize network connectivity and performance, while also drastically reducing downtime hours.
With a completely rebuilt network and 24/7 monitoring, the contracting firm realized immediate productivity improvements and nearly eliminated downtime. Coupled with quick help desk support and on-site problem assistance from the Network Operations Center, the firm is able to address issues without delay.