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Privacy Policy

Sharp Electronics Corporation (“Sharp”) is committed to protecting Your privacy. Please read the following Privacy Policy (“Privacy Policy”) carefully as it sets out Sharp’s policy for collecting, using, storing, processing, and disclosing Your data and information obtained through the Services. Users can access the Services through a variety of means and devices, which include via the website, or through a desktop PC, laptop, mobile device, tablet, display system, multi-function peripheral device (“MFP”) or other electronic device. This Privacy Policy governs Your access and use of the Services regardless of how You access them and should be read in conjunction with the Terms of Use for Synappx Go Windows and Synappx Go Mobile (“Terms of Use”), as this Privacy Policy is incorporated therein by reference. All defined terms in the Terms of Use shall have the same meaning in this Privacy Policy.

This Privacy Policy only applies to Information provided through, stored in or accessed, processed and collected through the Services and may differ from other Sharp privacy policies. The term “Information” used in this Privacy Policy refers to all forms of data, information and content provided through, stored in or accessed, processed and collected through the Services and also may include Personal Information (defined below). The term “You” or “Your” used within this Privacy Policy shall refer to the Customer and its Administrator(s) or End Users.

Specific Software Services available through the Services may have additional terms or disclosures related to privacy or use of Information for that Specific Software Services (hereafter, “Specific Privacy Policies”); as it relates to the Specific Software Services, those additional Specific Privacy Policies shall apply in addition to those set out here. However, if there is any inconsistency between this Privacy Policy and the Specific Privacy Policies, the Specific Privacy Policies shall apply but only to the Specific Software Services.

1. Information Collected

As part of Your use of and access to the Services and any Specific Software Services available through the Services, You may be asked to provide some types of personally identifiable information. This may include, but is not limited to, information to identify You or contact You, as well as some company information, such as address, zip code, telephone number and e-mail address (“Personal Information”).

Sharp may also collect and store additional information through Your use of and access to the Services. This may include, but is not limited to, an IP address, MAC address (a unique identifier of the device), application selection and installation, mobile type, browser type, language selection, access times, preferences and favorites, as well as storage use, usage patterns, Your general activity using the Services, pages viewed, links clicked and other actions taken in connection with the use of and access to the Services. This Information may be used to provide or improve the Services, administer Your use of or access to the Services or to authenticate users accessing the Services, and in particular, an End User.

Please note that credit card, financial information and Social Security numbers are not collected via the Services.

2. Use of Your Information

Sharp is not in the business of selling Information. Sharp, Dealer and/or Third Party Service Providers may collect and may use the Information collected to operate and improve Services, deliver the Services and/or access, transmit, process and store the Information requested, and otherwise enhance the overall experience of the Services. This Information may also be used to respond to requests, communicate with You and assist You with questions or support. For instance, Sharp may, without limitation, use the Information to provide customer service and support, personalize the Services, update You on new products, services or marketing efforts, make offers, promotions or new content available to You based on geographic location, interests or preferences, or share information collected with existing or potential Third Party Service Providers to deliver or improve existing Services or help develop new Services.

Sharp may further share Information with third parties: (1) who perform functions, as Sharp’s agent or contractor, including, but not limited to, supporting user authentication, analyzing data, providing marketing assistance hosting or providing some of the Services, as well as providing support or maintenance for the Services; (2) to comply with the law, applicable regulations, court orders or subpoenas, to enforce the Agreement or other agreements related to the Services, or to protect Sharp’s rights, property or safety or the rights, property or safety of Sharp’s users or others, including Dealers and Third Party Service Providers; (3) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of Sharp’s assets are acquired by another party, customer information may be one of the transferred assets); or (4) as otherwise described in this Privacy Policy. Sharp’s agents or contractors who have access to Information in connection with the above activities are required to keep the information confidential and not to use it for any purpose other than to carry out the services they are performing for Sharp. Other than above, Sharp will provide notice when Information about You may be shared with third parties and You will have an opportunity to choose not to share the information.

3. Cookies

The Services may use Cookies. A “Cookie” is a text-only string of characters which may be temporarily stored in the Customer’s browsers. Sharp’s Cookies are time-sensitive. If the expiration of a Cookie is set to be longer than the time spent on a site, then this string may be saved in a Cookie on Customer’s browsers for future reference, otherwise it disappears from the browser when it times outs. Cookies used by Sharp cannot send viruses.

When a Cookie is placed on Customer’s browsers, it does not allow access to Your Personal Information, although it may be used to identify Your Customer Account or an End User. Sharp may use Cookies to track the pages that a user visits so that information can be customized to the visitor on a session-by-session basis and so that future visits may be enhanced. Cookies may also be used in features such as leveraging browser-based editing.

Third Party Service Providers may also use Cookies in their Specific Software Services. Please be aware that any information gathered through such Cookies is collected by the Third Party Service Provider and not by Sharp. We have no access to or control over these Cookies or the information contained in them.

4. Third Party Sites

This Privacy Policy only applies to Service Software provided listed below and does not pertain to any other site, whether owned or operated by Sharp or a Third Party Service Provider, that does not display or link to this statement, even if accessible or made available through the Services. These other sites may collect Personal Information about You. The information practices of those sites are not covered by this Privacy Policy and such sites may have their own privacy statements. You should review the privacy policies of those sites before providing any personal information.

Service Software:

  • Synappx Go
  • Synappx Manage

5. Analytics

At times Information may be used by Sharp or Third Party Service Providers to monitor and analyze use of the Services, for the technical administration of the Services, to increase the functionality of the Services or its user-friendliness, and to verify authorization of access to and use of the Services. For additional information related to how Sharp may use Aggregated Data, please refer to the Terms of Use.

6. Security

Sharp takes precautions, including administrative, technical and physical measures, to safeguard and help protect Information, and particularly Personal Information, collected from loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. Information collected will be stored on a secure database. In addition, all credentials used within the Services may be encrypted within the secure database and/or transmitted using Transport Layer Security protocol. Most credentials are not stored permanently.

Although we take appropriate measures to safeguard against unauthorized disclosures of Information, no electronic transmission or storage of Information can ever be guaranteed. You must take care and are responsible for protecting against unauthorized access to Your password and log-in information, as well as Your accounts.

7. Third Party Service Providers

Certain third parties may help us provide, analyze and improve the Services. These Third Party Service Providers may provide authentication services, data storage, web analytics, cloud email or maintenance services. Third Party Service Providers include Microsoft Azure, Amazon Web Service, and others. These Third Party Service Providers may have access to Information only for the purposes of performing these tasks on Sharp’s behalf and under obligations similar to those in this Privacy Policy.

8. Compliance with Laws and Law Enforcement Requests; Sharp’s Rights

Sharp may disclose Information processed through or stored within the Services if there is a good faith belief that the disclosure may be reasonably necessary to a) comply with a law, regulation or valid subpoena; b) to protect the safety of any person from death or bodily injury or to protect property from physical damage; c) to prevent fraud or abuse of the Services or any users; or d) to protect Sharp or any Third Party Service Provider’s intellectual property.

9. Specific Software Services

Sharp may share Information with Specific Software Applications with Your consent, such as when You access the Specific Software Services through the Services or for verifying credentials.

10. Information Retention

Following termination or expiration of the Agreement and the forty five (45) day period referred to in the Agreement, all Information may be deleted unless the law requires otherwise, including, but not limited to, data, information or content stored, transmitted, processed or accessed via the Services by You. Sharp may, however, retain some Information regarding a Customer Account, including Personal Information of End Users, as well as activity information related to a Customer Account and this Information may be used by Sharp, Dealers or Third Party Service Providers to comply with any legal obligations, resolve disputes or enforce any agreements. Please note that even if any Information is deleted, it may continue to exist on some servers or backed-up versions which are used to help protect Your Information from loss or destruction, or help ensure the Services are functioning optimally and working as intended.

11. Business Administrator Access

The Business Administrator for a Customer Account may be able to: a) access Information in and about a Customer Account that it acts as a Business Administrator for and any accounts associated with it; and b) activate/disable a Customer Account and any Business Administrator Account. For additional information regarding the Business Administrator role, please refer to the Agreement.

12. Personal Information of Children

The Business Administrator for a Customer Account may be able to: a) access Information in and about a Customer Account that it acts as a Business Administrator for and any accounts associated with it; and b) activate/disable a Customer Account and any Business Administrator Account. For additional information regarding the Business Administrator role, please refer to the Agreement.

14. Updating this Privacy Policy

This Privacy Policy may change from time to time. Please review the Privacy Policy regularly for updates. In the event Sharp makes a change, it will post a new effective date on the Privacy Policy. If Your Personal Information will be used in a manner materially different from that stated at the time of collection, Sharp will make it available for public. Therefore, Customer, Administrators and End Users should regularly visit this Privacy Policy in order to be aware of such notices. By continuing to use the Services after any changes to this Privacy Policy becomes effective, You agree to be bound by the revised Privacy Policy.

15. Questions or Concerns

Any notices, questions or comments regarding this Privacy Policy should be directed to:

Sharp Electronics Corporation
100 Paragon Drive
Montvale, NJ 07645
Attn.: Sharp Synappx Product Manager

Last Update: December 21, 2022