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Synappx™ Support Center

What's New

Synappx Manage V1.8

Synappx Manage

  • Additional MFP and display model support
  • MFP toner cartridge counter (For Service Main)
  • Waste Toner Box reference is changed to Toner Collection Container
  • Meter count data update changed from 7 days to 1 day
  • Print release option is added to pre-configured driver feature
  • Agent’s stop and start option on the agent app
  • MFP Log (Technical Service Feature)

Synappx Go Version 3.8

Synappx Go for Collaboration

  • Bug fixes
  • Customize the duration of Ad Hoc meetings

Synappx Go Windows Application

  • Bug fixes
  • File download progress bar

Synappx Manage Version 1.7

Synappx Manage

Cloud Device Management for Security and Service Efficiency

For IT Administrators and Service Providers

  • Firmware features to view firmware states and details. IT Administrators can request Service Main users for a firmware update when new firmware is available.
  • Scheduled fleet report per group
  • Added security policy items to Security Management:
    • Authentication
    • Sharp OSA external authority settings
    • Device email alerts (inc. Security alert notification)
  • Synappx Manage agent management enhancements
    • Agent deactivation and activation option
    • Agent log remote access for troubleshooting and support (Service Main only)
  • Other enhancements and fixes

Synappx Go Version 3.7

Synappx Go for Collaboration

  • Bug fixes
  • Start meetings in a non-reserved room

Synappx Go Windows Application

  • Bug fixes
  • Dual display support
  • Tap to Start installation improvement

Synappx Manage

Synappx Manage

Cloud Device Management for Security and Service Efficiency

For IT Administrators

  • Manage devices from anywhere and anytime
  • Agentless connection for BP models
  • Keep printers secure through automated security management
  • Email alerts for critical events to respond faster
  • Optimize energy with scheduled power management
  • Reduced IT burden, such as via pre-configured print driver distribution
  • Use their existing Microsoft 365 or Google Workspace account to log in

For Service Providers

  • Remotely access service reports and service settings
  • Remotely perform cloning and storage backup
  • Firmware management, including OTA (Over The Air)
  • CEO Juice integration for automated meter and toner reporting
  • ConnectWise PSA integration for unified IT service offerings

Synappx Go Version 3.6

Synappx Go for Collaboration

  • Share native and cloud documents from your laptop
  • Trackpad and keyboard access from laptop
  • Keyboard access through the trackpad on mobile
  • “Leave” meeting support
  • Share and Trackpad added to laptop UI

Synappx Go Windows Application

  • Central configuration of setting in the Admin Portal
  • Dual display support
  • Tap to Start (beta)

Synappx Go Version 3.5

Synappx Go for Collaboration

Laptop experience support for Google Workspace users

Synappx Go Windows Application

  • Support of full screen mode for Google
  • Workspace users
  • Support for Microsoft InTune

Synappx Go Version 3.4

Synappx Go for Collaboration

  • QR code for easy meeting start is now supported.
  • The Fullscreen Mode within the Synappx Go Windows application helps simplify and control the meeting experience for users.
  • In-Room PC Security helps secure the meeting in-room PC by providing IT Admins access to Windows security settings.
  • Bug fixes and usability improvements.

Synappx Go Windows Application (formerly Synappx Meeting)

  • Start meetings from the Windows application by using the pairing code.
  • Control the In-room PC microphone, camera, and volume within the Synappx Go meeting launcher.
  • Bug fixes and usability improvements.

Synappx Go and Meeting Version 3.3

Synappx Meeting

  • Collaboration Hub Experience
    • Autodetection of workspace mode.
    • Reset Room feature helps enhance security after each meeting by removing newly added files and folders.
    • Validate System feature checks components for proper installation and configuration.
  • Bug fixes and usability improvements.

Synappx Go

  • Trackpad (Beta) feature brings mouse-like control to the fingertips of users. Open and close any dialogs boxes/pop-ups/applications/browsers, control video playback, and toggle through open applications quickly.
  • Mobile application data logs are available for troubleshooting errors.
  • Bug fixes and usability enhancements.

Synappx Meeting V3.2.1

Synappx Meeting

  • Bug fixes and stability improvements

Synappx Go and Meeting Version 3.2

New and Enhanced features!

Synappx Collaboration Hub Experience

  • Size optimization for 4K resolutions.
  • Camera default ON at the start of the meeting.
  • Screen share default OFF at the start of the meeting.
  • Microsoft Teams meeting screen displays in full-screen mode.
  • Improved meeting main screen navigation Meet, Files, and Control tabs.
  • One tap to start.
    • Scheduled meetings – No need to select a meeting, the meeting will auto-start.
    • Ad Hoc meetings – Tap the NFC tag, and the Meet Now screen displays.

Synappx Meeting

  • GoTo Connect personal meeting room support.
    • You can now start a GoTo Connect meeting with a personal room ID in laptop and workspace mode.
  • Display Input change support for the PN-L752B/862B.
  • ClickShare Improvements.
    • Check in-room audio device status before connecting.
  • Bug fixes and usability improvements.

Synappx Go

  • Bug fixes and usability enhancements.

Synappx Go and Meeting Version 3.1.1

Synappx Meeting

  • Bug fixes.
  • Important: If upgrading from a previous version on a Mac device, close the app before initiating. To launch smart meeting at startup on a Mac device, use the auto launch option in the dock.

Synappx Go

  • Bug fixes and usability enhancements.

Synappx Admin Portal

  • • Synappx Meeting logs are available in addition to Agent logs for Collaboration Hub.

Synappx Go and Meeting Version 3.1

Synappx Meeting

  • Streamlined set up with new Single Sign On (SSO) support for Microsoft and Google cloud storage sites.
  • Bug fixes.
  • Important: If upgrading from a previous version, you must re-log into the app and re-configure settings including optional cloud storage sites (if used).

Synappx Go

  • Streamlined set up with new Single Sign On (SSO) support for Microsoft and Google cloud storage sites.
  • Bug fixes and usability enhancements.
  • Important: If upgrading from a previous version, you must uninstall and reinstall the application from the app store.

Synappx Go and Meeting Version 3.0

Synappx Meeting

  • Introducing Collaboration Hub (Beta)1 for a display-centric, mobile-focused meeting experience   
  • Other usability improvements and bug fixes 

Synappx Go

  • Introducing the Collaboration Hub Meet (Beta)1  feature for a display-centric, mobile-focused meeting
  • No login MFP support (Beta) for copying and scanning via QR Code 
  • Guest custom database (Beta) - register guest users 2  for content share on the display and remote access to the MFP  
  • Other usability improvements and bug fixes 

Synappx Admin Portal

  • Guest custom database 
  • Other usability improvements and bug fixes 

 

Note: Collaboration Hub is not available for guest users 

1Collaboration Hub requires Synappx Go and Synappx Meeting licenses 
2 Guest users can use content share when authorized 

Synappx Go and Meeting Version 2.7

Synappx Meeting

  • Google Cast support
  • Ad hoc meetings with Zoom
  • Automatic input change to default

Synappx Go

  • Unlock MFPs with Synappx Go rf IDEAS card reader integration
    • Support for PaperCut™ MF and native authentication environments
  • Text to Share and Print
  • Enhanced remote operation: Image and PDF files
  • Automatic input change to default

Synappx mDesk

  • Home and Office modes

Synappx Go and Meeting Version 2.6

Synappx Meeting

  • Additional screen casting/mirroring
    • Official Miracast support
    • ClickShare support
  • Google Meet support for ad hoc meetings
  • Usability improvements
    • Meeting launcher—go back to today’s schedule with one click
    • Meeting timer—option to minimize
    • Improved end meeting experience

Synappx Go

  • New contactless MFP feature: Print Files from Other Mobile Apps
  • New Contactless Share to Display features
    • Remote file operation
    • Share files from mobile apps
    • Open URL on display from mobile device

Synappx Go Version 2.5

Synappx Go

  • Maintenance update

Synappx Go and Meeting Version 2.4

Synappx Meeting and mDesk Experience

  • Meeting Launcher now shows meeting list for seven days!
  • Launch ad hoc meetings with web conferences
  • Auto-connect to meeting room Bluetooth audio
  • Microsoft Teams support for cloud storage and web conferences
  • Enhanced user interface: Red End button

Synappx Go

  • Introducing contactless Copy! Operate Sharp MFPs safely and remotely with Synappx Go.
  • Enhanced Share user experience: Open files via web browser
    • Log in to browser only once per workspace

Synappx Admin Portal

  • Check In Analytics: Understand organization touchpoint trends

Synappx Go iOS Version 2.3.1

Synappx Go

  • Check In support is expanded to include iPhone 7/7+, 8/8+ and X users

Synappx Go and Meeting Version 2.3

Synappx Meeting

  • Automatic Input Switch for faster casting
  • Multiple devices in workspaces
  • Alexa voice improvements

Synappx Go

  • Check In feature to help track employee touchpoints
  • Microsoft Teams support for cloud storage
  • Enhanced scan settings and destinations
  • Share improvements
    • Remote file close
    • One Drive for Business files editable in browser

Synappx Admin Portal

  • Check In Logs
  • Admin Log and System Log Table
  • MICAS℠ and Synappx Go installation on the same PC
  • Enhanced Agent Update

Synappx Go and Meeting Version 2.2

Synappx Meeting

  • Miracast® Support (beta)

Synappx Go

  • Automatic Input Switch for fast, contactless sharing to displays
  • Share to Display Enhancements: Edit Google native files
  • Admin Improvements: MFP discovery, agent log emails, and dark mode

Synappx Admin Portal

  • New admin role: Administrators can now assign support admins for limited access roles like help desks
  • Admin Log: Track administrator changes on the Admin Portal.
  • Organizational Improvements:
    • Up to 5,000 users
    • Multi-domain support for Google Workspace now available

Synappx Meeting Version 2.1.1

New version with improved stability.

Introducing Synappx mDesk
Synappx Meeting Version 2.1

Start your meeting at home or in your office with Synappx mDesk! The Synappx mDesk experience is designed for the flexible workstyle, making everyday collaboration more efficient and productive, whether working from home or the corporate office.

NEW: Synappx mDesk Experience

  • Start Web Conferences with One Click
    • Synappx Meeting launcher shows scheduled meetings—no need to look for meeting URLs or IDs
    • Synappx Meeting Assistant allows easy access to meeting materials, meeting time management, and agenda tracking
    • End the web conference with one click

Synappx Meeting

  • Countdown to Meeting Start:
    The Synappx Meeting reminder now displays a countdown to the meeting start time.
  • Reminder to End Meeting:
    The Synappx Meeting Assistant will display a reminder to end or extend the meeting five minutes before the end time.

Synappx Go and Meeting Version 2.0

SYNAPPX EXTENDED
Now supporting Google Workspace™ environments! Use your Google Workspace credentials to auto-start meetings with Synappx Meeting and scan, print, and share documents with Synappx Go.

Synappx Meeting

  • New Feature: Share Meeting Materials
  • Additional Web Conference Support
    • Google Meet*
    • Amazon Chime

      • * Meeting end not supported

Synappx Go

  • Mobile Notifications for admins
  • Black NFC Tags now available

Synappx Admin Portal

  • Google Workspace Support: Organizations can now choose Microsoft 365 or Google Workspace as the cloud service provider.
  • System Log: Administrators can download system logs from the Admin Portal.

Synappx Go and Meeting V1.4

New and enhanced features!

Synappx Meeting

  • Additional “My Sharp” skills for voice control:
    • Open Files
    • More Pen Software commands
  • Enhanced End Meeting Experience: Meeting attendees can end web conferences without closing the applications (e.g. Microsoft Teams), and other attendees can see that the call has ended.

Synappx Go

  • New Print Cloud Files Feature: Print files directly from cloud storage
  • More Cloud Storage Options: iCloud and local iOS device files available for share and print

Synappx Admin Portal

  • Multi-Domain Management: All Azure Active Directory domain aliases are displayed and managed on the Admin Portal.
  • Notification Preferences: Each admin can set individual notification options.
  • Export Report Data: Reports for Meeting and Go can be downloaded from the Admin Portal as .csv files.

Synappx Go V1.3 and Synappx Meeting V1.3 are here!

Version 1.3 of Synappx includes new features to help you take productivity wherever you go!

Synappx Meeting

  • Access to Cloud Storage during Meetings: Meetings just became easier—the Synappx Meeting Assistant can now access popular cloud storage services.
  • Access to Meeting Details: View meeting details including location and attendees from the meeting launcher or assistant.
  • Dynamic Presenter: Any attendee can switch mirroring and voice control with one click.
  • Data Categories: View simplified reports by category or set timeframes.

Synappx Go*

  • Automatic Agent Updates: MFP and display agents from version 1.3 and later will update automatically. Admins can customize update timeframes on the Admin Portal.
  • Searchable PDF Support: Users can now scan files as searchable PDFs
  • New Reports: Synappx Go has five new reports available on the Admin Portal.
  • 2,500 Users: Synappx Go now supports up to 2,500 users.
*Go V1.3 release is available for Android only, iOS update is pending

Synappx Admin Portal

  • Multi-Domain Support: Import and license users and workspaces across Azure Active Directory domains.
  • Microsoft Edge Support: Access the Admin Portal from Microsoft Edge and Google Chrome

Synappx Go V1.2

Synappx Go V1.2 includes bug fixes and minor usability improvements.

  • Synappx Go Mobile App – Update your mobile app on your device's application store.
  • Synappx Go Agent – Please follow this link to update the agent files for both the MFP and display agents.

Synappx Go V1.1

Synappx Go is a mobile-centric service leveraging Near Field Communication (NFC) to enable convenient and time-saving scanning to favorite destinations and print release to Sharp multifunction printers (MFPs). You are also able to use your mobile phone and app to select and download cloud content to the Sharp display via an NFC tap.

Synappx Meeting V1.1

Synappx Meeting leverages the Azure cloud, rich clients, mobile and voice technologies to help users start meetings on time and be more efficient. With one click of a button, key meeting components are connected. Your PC is automatically mirrored to the Sharp meeting room display, the web conference starts automatically, and you can easily access meeting materials. Voice commands can be used to save time for common meeting actions.