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Synappx Go for Collaboration

System Requirements

Microsoft® 365 Service Plans
Business Microsoft 365 Business Basic*/Standard/Premium
Enterprise Microsoft 365 Enterprise E1*/E3/E5 Microsoft 365 Enterprise F1
Education Microsoft 365 Education A1*/A3/A5
Government Microsoft 365 Government G1*/G3/G5

*This package offers only the web or mobile version of Microsoft Office applications. Synappx Go requires Office applications to be installed on the display PC for full functionality. Otherwise, the file will be opened using the web browser. Remote file control is not supported.

Google Workspace Service Plans
Business Starter
Business Standard
Business Plus

Windows® Platform In-room PC Requirements
Operating System (OS) Windows 10 (32-bit and 64-bit versions) Builds 21H2 to 22H2
Windows 11 (64-bit versions) Builds 21H2 to 22H2
Central Processing Unit (CPU) 2.0 GHz processor (Minimum)
Core i5 or higher (Optimal)
.NET Framework Microsoft .NET Framework 4.7.2 or higher
Memory 4GB of RAM (Minimum)
8GB of RAM (Optimal)
Hard Disk Drive (HDD) More than 500 MB
Bandwidth 5.0 Mbps/5.0 Mbps (Minimum)
10 Mbps/10 Mbps (Optimal)
Client Applications Microsoft Office client application, Chrome Browser, Edge Browser, web conference client application (e.g. MS Teams), and other applications such as video media player
Adobe® PDF reader for Google native files (view only)
Security Recommended: Anti-virus software

Supported Web Conference Services
The following web conference services are supported for auto-start. See Install Client Application on the In-Room PC.
  • Microsoft® Teams
  • Zoom
  • Google Meet
  • GoToConnect

Supported Mobile Platform
OS Android 11 to 12
iOS 15 to iOS 16

The following components should be completed before the installation and configuration of Synappx Go. For enhanced security with optimal usability, a Windows configuration is recommended.

  1. Synappx Go and Synappx Go Windows application License
    The following license is required to use Synappx Go. Please contact an authorized Sharp dealer to obtain the license.
    1. Synappx Go User license applied to each user

    2. Synappx Go Workspace license applied to each Workspace
  2. Meeting Room Resources (Required for Microsoft 365)

    When Synappx Go Windows application is used in Workspace mode, Microsoft 365 must have a room resource calendar and an Office 365 license applied to the resource account. This account is used to log in to the Synappx Go Windows application installed on the in-room PC and Microsoft Teams (when installed on the in-room PC), and to view downloaded files during the meeting.

    When logged in and with Workspace mode enabled, Synappx Go Windows application displays a scheduled meeting list with an organizer and reserved time.

    Note: For Google Workspace, create a shared Google user account and log in to the default browser using the account for the in-room PC.

  3. Microsoft Teams Configurations (Required for Microsoft 365)

    The resource account is required to log in to install the Microsoft Teams application on an in-room PC. Once logged in, it shows a list of meetings that are scheduled to occur in the room. It is strongly recommended to further configure Microsoft Teams settings to set controls such as access to calendar and chat history.

  4. In-Room Computer with Microsoft Windows Login

    When the in-room PC is kept logged on so that each user is not required to log in, it is recommended to place necessary measures to maintain security and integrity.

Before logging in to the Admin Portal, follow the steps described in the second welcome email to allow Synappx to communicate with your Google Workspace instance. This includes creating a custom scope for Google users who also need to configure or manage Synappx. The steps are below.

  1. Select Google Workspace as your cloud service provider in the initial welcome email.
  2. Upon receiving the second welcome email, follow the instructions to set up your Google Workspace Admin Console to communicate with Synappx.
    1. In Google Chrome or Microsoft Edge web browser, go to
    2. On the left menu, select Account. Select Admin roles. Then select Create new role. [View Image]
    3. In Role info, enter a custom role name (e.g. Synappx Admin), add a description (if desired), and select Continue. [View Image]
    4. Scroll to Admin API privileges, scroll down or search to find three privileges below, configure as shown, and select Continue. [View Image]
      • Enable Users, Read.
      • Enable Groups, Read.
      • Enable Domain Management.
    5. Select CREATE ROLE. [View Image]
    6. On the left menu, select Account. Select Admin roles. Select the new custom role name (e.g. Synappx Admin). Then select ASSIGN ROLE. [View Image]
    7. Select Assign Users. [View Image]
    8. Type a few characters for each user name you want to add for this custom role, select the name from the dropdown, and continue until you've added all the users. [View Image]
    9. Select ASSIGN ROLE. [View Image]
    10. Open to navigate to the Synappx Admin Portal. If you're already logged-in to the Admin Portal, please press F5 and refresh the page.
    11. Go to  Admin Settings, select  Admin Users, then select the plus icon (+) to add additional admins from the newly created Google custom role. See Admin Settings for details.

Below is a summary of the three types of Google users. Additional Synappx Admin Portal features not shown in the table are supported for all.

Synappx Admin Portal Features Google Workspace Administrator Google User with Custom Role Google User without Custom Role
Domain Page feature supported feature supported feature not supported
Admin User Import feature supported feature supported feature not supported
Workspace Import (Individual) feature supported feature supported feature supported
Workspace Import (Group) feature supported feature supported feature supported
Mobile User Import (Individual) feature supported feature supported feature not supported
Mobile User Import (Group) feature supported feature supported feature not supported
  1. As an administrator, open the Google Workspace Admin Console.
  2. Create a new user account.
  3. Log in to the Google Workspace dashboard with the newly created user account.
  4. Select Calendar.
  5. Select the plus button on the right of Other calendars. [View Image]
  6. Select Browse Resources.
  7. Select an available room.
  8. Repeat steps 5-7. You can register up to ten rooms for one GW account. (If you want to use more rooms, create and register another GW account. See step 12.)
  9. Go to the Synappx Admin Portal and login.
  10. On the left menu, select Settings.
  11. Select GW Accounts for Rooms. [View Image]
  12. Select the plus button to add the new user account.