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Synappx Go for Collaboration

Configuration Steps

Step 9: Add Users and Assign Licenses

The Admin Portal (Synappx Go section) Users page allows you to manage the users in your organization who access Synappx Go features on the mobile application.

You can:
  • View the users and license status summary including the Total number of Users and Licenses, Active Licenses, and Inactive Licenses
  • Assign or remove licenses
  • View the License Status, Users Name, User Type, and Email per user
  • View All, Search, select, add, and remove users
  • Optional: Add user ID card numbers if MFPs are "locked" by PaperCut MF or Native Authentication.

Synappx admins can add any user within Azure AD or Google Workspace (if the Google Workspace account permits) and guest users. If there are multiple Synappx tenants within the same Azure AD, each domain can only be associated with one account at a time.


Images show Microsoft 365 as an example.

  1. Go to the Mobile Users page and select the plus icon (+).
  2. Type a few characters from the User name field. Microsoft 365 or Google Workspace users will populate. Select the user. Then select Save.
  3. Groups of users may be added using the same procedure by first checking the Groups box. Repeat until all desired users are added.

    User(s) appear on the inactive list on the Mobile Users page.
Note: Guest users are not supported with the Synappx Collaboration Suite. Content Share is supported.

Import Users via .csv File

Images show Microsoft 365 as an example.

Note: The selected file must be a Microsoft Excel Comma Separated Values File. [View Image]
  1. Select the Add Multi-Users icon.Add Multi-Users icon
  2. The Import of Multi-Users window will appear. Follow the Process guidelines. The file has a maximum of 50 Users and 500KB. [View Image]
  3. Select Choose File. Choose the.csv file from the document library. Then select Open.
  4. The uploaded file will appear in the Process pop-up window. Select Save. Users in the .csv file will be added to the Mobile Users page.
  1. From the Mobile Users page, check the box(es) of the user(s) to license and select Assign License.

    License status will change to Active. Newly licensed users will receive automatic notification emails with instructions to download and set up the Synappx Go mobile app.
Note: Users can further be configured for the Check in feature as well as mobile ID card authentication via rf IDEAS BLE (Bluetooth) reader. For more details, refer to the separate Synappx Go Administrator Guide.

Optional: Manual Entry or Import User ID Card Numbers

Note: Only applicable to companies configuring Synappx Go for use with PaperCut MF or Native Authentication. Do not enter user ID card numbers if Sharp MFP are not locked.

Integration with either of these systems requires entry of supported user ID card numbers in one of three ways:

  • Manual entry, editing or deletion of card IDs on this Users page
  • Import of user ID card numbers associated with supported Users
  • Synappx Go mobile entry of card numbers by each user
For more details on card ID entry or import, see the separate Synappx Go Integration with PaperCut Admin Guide or Synappx Go Integration with Native Authentication Admin Guide.