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Synappx™ Support Center

Synappx™ Go for Collaboration

Configuration Steps

System: Agent Update, Admin Log, System Log, Check In Log

The Admin Portal System page has four options: Agent Updates, Admin Log, System Log, and Check In Log.

Logs

The Synappx Admin Portal provides event data to assist with identifying and resolving issues

Since multiple administrators can configure and manage the system, the admin log provides a record of administrator actions on the Admin Portal. For selected Actions, hover over the text to see more details.

If both Synappx Go and Synappx Meeting are licensed, system logs for both services are available on this page.

  1. To filter log events, select the button to select and deselect services. (Teal buttons are selected, and white buttons are deselected.)
  2. To export all logs, enter a start and end date and Export. A CSV file will download automatically.
  3. Select OK. [View Image]

Check-in logs help admins track employees' touch points in the workplace.

  1. Enter a start and end date and Export. A CSV file will download automatically.
  2. Select OK. [View Image]

The CSV file contains information on users who have tapped check-in, MFP, or display NFC tags. Log data includes user name, user ID (email address), date and time, workspace location, action, and MFP or display agent IP address (if applicable).

If errors occur while using Synappx Meeting, information on those events can be found in the system log. If an MFP or display agent is unable to complete configuration with the Synappx cloud or if subsequent agent or mobile error conditions occur, information on those events can be found in the system log. Some errors have additional details that can be viewed by hovering over the error text. Logs for successfully installed and configured individual agents can also be found by selecting the Log link for each agent (see Step 6, Summary of Devices and Agents - Management).

If both Synappx Go and Synappx Meeting are licensed, system logs for both services are available on this page.

  1. To filter system log events, select the button to select and deselect services. (Teal buttons are selected, and white buttons are deselected.)
  2. To export all system logs, enter a start and end date and select Export. A CSV file will download automatically.
  3. Select OK. [View Image]

Each Synappx Go system log entry on this page and on the individual agent log pages has an error code (e.g. C102) at the end of the message. This provides more detailed information on the log entry. Contact your Sharp service provider for details.

Update Agents

Agent Updates displays an overview of all agent version numbers, including new versions available or recommended for installation and the option to set an update policy.

Synappx Go MFP agents with versions 1.3.323 and later and display agents with version 1.3.322.0 and later update automatically by default. The Version column shows the version number of each agent. Colored circles represent older versions that require updates.

The Last Updated column shows the day and time of the last successful update. If an agent was updated before version 2.0, the entry for that agent shows Prior to v2.0.

Update Policy

Admins have options to customize the agent update policy by selecting an agent and the Update Policy button.

  • Set a preferred day and time for automatic updates (Default is any day after 1:00 A.M.)
  • Select Manual to disable automatic updates

Manually Update Agents Released before Version 1.3

  1. From the Downloads tab, download the agent again, following the same steps as the initial download.
  2. A pop-up box will display a prompt to upgrade the agent. Select Yes.
  3. Follow the InstallShield Wizard instructions.
  4. If the Synappx service is running, a window will prompt the admin to stop the service to continue the upgrade installation. Select Automatically close and attempt to restart applications. Then select OK.
  5. Repeat this procedure for both agents if applicable.