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Synappx™ Support Center

Synappx™ Go for Collaboration

How It Works

During a Meeting

When the meeting is started, Synappx Go will display a meeting timer on the display. The interface can be minimized to the toolbar or enlarged to provide you with a larger timer view.

In the Synappx Go app on the user's smartphone, productivity features will become available for the meeting.

Key features include:

  • Meeting Timer and Information
    • Meeting room timer
    • Meeting extension option to extend the meeting for 30 mins based on the resource availability
    • Attendee information
  • Meeting invite attachments
    • Access to documents attached to the meeting invite. (Document links are not supported)
  • Launch Trackpad and Pen Software
  • Web conference remote control
    • Screen share on/off
    • Camera on/off
    • Microphone mute/unmute
    • Volume up/down

Users also can navigate the meeting main screen by selecting the following tabs:

  • MEET displays the meeting productivity features and web conference control
  • FILES to access files from cloud storage
  • CONTROL for remote file control

Remote File Operation

Remote file operation is also available from the Synappx Go mobile app for presenter convenience and to minimize touching shared surfaces. User-selected files are downloaded from the cloud and updated back to the cloud site if changes are made. Attachments to meetings are also downloaded and, if changes are made to those files, they are uploaded to the cloud with a temporary link to the changed attachment files sent to the meeting organizer.

The following file types are supported for remote file operation:

  • Microsoft PowerPoint, Word, Excel
  • PDF files (opened in Chrome browser)
  • Image files JPEG, TIFF, GIF, BMP, PNG, and SVG. (opened in Chrome browser)
  • Pen Software

Video files, web pages, text, and email attachments are supported for tap-to-share or open with features on the smartphone. Remote control features are not supported for these files.

The functionality includes:

  • Currently displayed document
  • Trackpad
  • Displayed file list
  • Minimize/Maximize
  • Navigation
  • Mode
  • Zoom in/out
  • Save/Close file

Synappx Go Pen Software Remote Operation

Sharp Pen Software enables an interactive display to function as a whiteboard. The following remote features are supported from your mobile device:

  • Open a Pen Software blank page by selecting the icon on the Meeting control page.  
  • Use the arrows to navigate the pages.
    • Press the left arrow < to go to the previous page.
    • Press the right arrow > to go to the next page.
  • Long press the mode button mode button icon to switch to scroll mode. 
  • Change the pen color.
  • Clear Sheet: Clear the current page.
  • Save as PDF: A temporary link to download the saved file will be sent to the meeting organizer.
  • No Save & Close: Close the file without saving changes.