Case Studies

Comprehensive Approach to Communication Gives Community Health Network and Edge

Comprehensive Approach to Communication Gives Community Health Network and Edge

Business Environment Challenges
Hospitals and health systems continue to face new challenges in a rapidly changing healthcare market. Whether it is due to rising competition, cost constraints or increased regulation, providers need to improve performance across operational, clinical and governance functions if they want to stay competitive.

For Central Indiana’s Community Health Network (CHN), one area targeted for performance improvement was its communication infrastructure. With four hospitals, more than 200 sites of care, hundreds of physicians and more than two million annual patient visits, CHN’s communication needs were significant. And with a multitude of touchpoints—from medical forms, to patient and visitor communications, to mail, marketing and internal communications—CHN put a high demand on the frequency and quality of communications. In addition, CHN had to make these changes to its infrastructure while keeping critical communications flowing and without disrupting patient care.

“Sharp has been a valued partner, providing not only technology solutions but also innovative workflow solutions."

Rick Copple, Vice President and Chief Technology Officer, CHN


Organization
Community Health Network

Challenges

  • Hoped to drive efficiencies across its operations to lower costs and improve performance
  • Needed to upgrade a complex and outdated communications infrastructure 
  • Changes were required without disrupting patient care

Solutions

  • Enhanced communication by blending technology and systems integration
  • Decentralized CHN’s copy center, dispersing services throughout CHN
  • Consolidated more than 1,600 desktop printers to 300 desktop printers and redirected print volumes to Sharp MX-M365N and MX-M465N series MFPs in clinical and administrative work areas
  • Created a Web-based portal to handle all medical form requests using a print-on-demand interface
  • Installed electronic signage in more than 100 locations to communicate more efficiently with patients, visitors and staff
  • Digital signage was managed and updated from a single location, allowing for efficient updates 
  • Outfitted boardrooms with AQUOS BOARD® interactive display systems to facilitate collaboration and overall staff engagement

Results

  • Sharp’s managed solutions, software and technology have saved CHN $1 million over the past five years
  • Annual paper use was cut from 64 million pieces of paper to 16 million over the past 12 years 
  • Eliminated unnecessary inventory and saved $600,000 annually
  • Signage creates a better patient experience and eliminates paperbased processes