Sharp Remote Device Manager (SRDM)

Device Management | Software Applications

Device Management

Overview

Sharp Remote Device Manager (SRDM) facilitates centralized management of Sharp MFPs and printers as well as select Sharp display products. Sharp's SRDM is the ideal tool for both IT Administrators and Service Providers to properly manage and monitor their MFP fleets.

For IT Administrators

SRDM assists IT administrators who need to remotely manage and configure Sharp devices on their networks. For MFPs and printers, SRDM obtains valuable information such as paper tray details, toner levels, copy/print/fax output counts, and scan/fax counts. SRDM allows IT administrators to expedite troubleshooting and centrally monitor and manage an organization's MFPs and printers from the SRDM web console. In addition, SRDM provides greater control in network security and energy consumption to help ensure corporate resources are protected. Now SRDM supports IT administrators to remotely manage and monitor Sharp display products (SRDM V2.11 and later).

For Service Providers

Sharp's SRDM brings service providers a cost-effective way to remotely monitor a customer's MFP/printer to increase uptime, decrease loss of productivity and improve customer satisfaction. Features such as remote firmware upgrades, device setting "cloning", e-mail alerts, remote service, and system and usage logs will prove invaluable.

Key Features (MFPs and Printers)

  • Manual or automated device discovery
  • Remote status and consumables monitoring
  • Scheduled meter count reporting
  • Remote front panel access for quick user assistance
  • Remote security, network and system configuration
  • Network security policy management including force reset, alerts, and SIEM integration
  • On-demand and scheduled power management to minimize energy consumption
  • Device storage data backup
  • Device cloning for faster device setup
  • E-mail notification to IT administrators or IT service ticketing system
  • Remote firmware updates to minimize deployment time
  • Remote service delivery for optimized device uptime

Key Features (Display Products)

  • Display device registration
  • Access to device webpages
  • Scheduled power management
  • Remote input management
  • Remote device status monitoring such as power, input and temperature
  • Remote access to device information

Supported Models

SRDM supports Sharp MFPs and printers as well as display products. 3rd party SNMP compatible printers are supported for information capture only via standard MIB or device type import. For display products, the following models are supported:

  • PN-L705H, PN-L805H
  • PN-L401C, PN-L501C
  • PN-L651H, PN-L751H, PN-L851H
  • PN-R426, PN-R496, PN-R556, PN-R606, PN-R706
  • PN-Y326, PN-Y436, PN-Y496, PN-Y556
  • PN-V701
  • PN-UH431, PN-UH501, PN-UH551, PN-UH861
Early Summer 2021 Support via firmware update
  • PN-CE651H/PN-65HC1
  • PN-C751H/PN-75HC1
  • PN-C861H/PN-86HC1

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