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Synappx Manage

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Cloud device management for security and service efficiency

One Platform. Total Visibility. Less IT Burden.

Synappx Manage delivers a cloud-based monitoring and management platform for your Sharp smart office technology, which includes multi-function printers and commercial displays. Synappx Manage allows IT administrators and service providers to oversee multiple Sharp devices from a single portal remotely. Its automated remediation features help improve response time, eliminating unnecessary investigation and minimizing impact on business operations.

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Challenges in a Reactive Environment

  • Limited visibility across devices and locations
  • Manual updates, troubleshooting and support tasks
  • Growing security risks at the device level
  • IT teams forced into reactive, day-to-day firefighting

Ready with Synappx Manage

  • Centralized platform for visibility and control
  • Remote management across your entire fleet
  • Active monitoring and issue resolution
  • Proactive support from Sharp service providers

IT Administrators Benefit From Synappx Manage

Your IT team spends less time troubleshooting and more time driving the business.

Fewer Tickets

Help reduce the volume of IT support requests.

Quicker Resolution

Identify and resolve issues to minimize downtime.

Stronger Security

Help enforce policies, stay compliant and reduce risk.

Lower Costs

Improve efficiency and help reduce operational costs.

Simplify Device Fleet Management with Synappx Manage

Monitor device health, manage settings and security, automate firmware and power management, and streamline billing and supply processes from a single platform.

Real-Time Visibility

Monitor device health, usage trends, and status across locations from a centralized dashboard. Quickly identify device issues and take action before they disrupt operations.

Centralized Fleet Control

Manage Sharp printers and commercial displays remotely and at scale from a single interface. Apply settings, monitor devices, and manage your Sharp fleet without having to access each device individually.

Security Enforcement

Support your organization's security policy enforcement with automatic detection and remediation of violations.

Firmware Management

Keep devices up to date with automated firmware management. Monitor firmware availability to help maintain device performance and security.

Power Management

Reduce energy consumption and control device behavior with customizable power settings and rules. Apply power management policies to help optimize usage.

Billing & Supply Automation

Streamline billing and supply management with automated device data collection. Use meter and supply information to support timely billing and toner ordering and delivery.

Benefits for Authorized Sharp Service Providers

Authorized Sharp service providers can remotely manage and support device fleets on behalf of their customers with Synappx Manage. From remote troubleshooting and firmware updates to device setup, reporting, and system integrations, Synappx Manage helps service providers resolve issues faster, improve device performance, and reduce unnecessary technician visits and service costs.

AI Powered Remote Service

  • Generate service reports
  • Manage SIM settings
  • Manage firmware, including over-the-air (OTA) updates
  • Remotely operate the device panel with an agent
  • Manage device security settings
  • Access device logs

Remote Setup

  • Clone device settings and back up stored data
  • Distribute pre-configured drivers
  • Manage firmware, including OTA updates
  • Remotely operate the device panel with an agent

Firmware Updates

  • Manage firmware updates over the air (OTA)
  • Upload firmware files
  • Schedule firmware updates
  • Receive notifications when new firmware is available
  • View details for current and available firmware

System Integration

  • Schedule fleet reports
  • Integrate with CEO Juice
  • Integrate with ConnectWise PSA for ticketing
  • Access utility meter and counter data
  • Collect device data, including meter, toner, and event information

Security is Our Number One Priority

Security is always at the forefront of Sharp’s innovative technology. With Microsoft® Azure, Office 365® technologies and security best practices, Synappx applications and services are protected by a layered security system. To learn more about the Synappx platform and security, please download our security white paper.

Download Security Whitepaper for Synappx Manage

Sharp is ISO/IEC 27001:2022 certified and committed to deliver high level information security. ISO/IEC 27001:2022 is an international standard to manage information security.

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