THE PROPERTY OF A FILE CANNOT BE SET TO [CONFIDENTIAL]

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator color changes to green, press the [POWER] button.

When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Point to check	Solution
Is the file in the Quick File folder?	Move the file to a different folder and then set its property to "Confidential". [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.)

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• CANCELING OPERATION AND RESETTING SETTINGS

• COPYING

  • COPYING DOES NOT TAKE PLACE
  • IMAGE ROTATION DOES NOT TAKE PLACE
  • 2-SIDED COPYING DOES NOT TAKE PLACE
  • THE PAPER SIZE OF A TRAY CANNOT BE SET
  • THE IMAGE IS TOO LIGHT OR TOO DARK
  • PART OF THE IMAGE IS CUT OFF
  • COPIES COME OUT BLANK

• PRINTER

  • PRINTING DOES NOT TAKE PLACE
  • TWO-SIDED PRINTING DOES NOT TAKE PLACE
  • DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE
  • A TRAY, FINISHER, OR OTHER PERIPHERAL DEVICE INSTALLED ON THE MACHINE CANNOT BE USED
  • THE IMAGE IS GRAINY
  • THE IMAGE IS TOO LIGHT OR TOO DARK
  • TEXT AND LINES ARE FAINT AND DIFFICULT TO SEE
  • PART OF THE IMAGE IS CUT OFF
  • THE IMAGE IS UPSIDE DOWN
  • MANY GARBLED CHARACTERS ARE PRINTED

• FAX

  • TRANSMISSION DOES NOT TAKE PLACE
  • THE TRANSMITTED FAX PRINTS OUT BLANK AT THE RECEIVING SIDE
  • THE TRANSMITTED FAX IS REDUCED BY THE RECEIVING FAX MACHINE
  • TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME
  • PRINTING DOES NOT TAKE PLACE AFTER RECEPTION
  • MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE
  • THE RECEIVED IMAGE IS FAINT
  • THE MACHINE DOES NOT BEGIN FAX RECEPTION
  • DIALING IS NOT POSSIBLE
  • YOU CANNOT TALK TO THE OTHER PARTY
  • THE VOLUME IS TOO LOW
  • NO SOUND IS HEARD
  • A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY CANNOT BE STORED
  • A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY CANNOT BE EDITED OR DELETED

• IMAGE SEND/INTERNET FAX

  • TRANSMISSION DOES NOT TAKE PLACE
  • AN ADDRESS CANNOT BE SPECIFIED
  • MODE CANNOT BE SELECTED
  • AUTO SELECTION OF THE MODE DOES NOT TAKE PLACE CORRECTLY
  • THE RECEIVED IMAGE FILE CANNOT BE OPENED
  • TRANSMISSION TAKES A LONG TIME
  • A DESTINATION IS PRE-SELECTED
  • CANNOT WRITE TO THE USB MEMORY DEVICE (WHEN USING USB MEMORY SCAN)
  • THE SCANNED IMAGE IS CLIPPED
  • THE QUALITY OF THE SCANNED IMAGE IS POOR
  • THE SCANNED IMAGE IS BLANK
  • THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE
  • JPEG WAS SELECTED FOR THE FILE TYPE BUT THE FILE WAS CREATED AS A TIFF FILE
  • A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY CANNOT BE STORED
  • A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY CANNOT BE EDITED OR DELETED

• DOCUMENT FILING

  • DOCUMENT FILING DOES NOT TAKE PLACE
  • A FILED DATA CAN NOT BE PRINTED
  • A JOB CANNOT BE STORED IN A CUSTOM FOLDER
  • A STORED FILE HAS DISAPPEARED
  • A FILE CANNOT BE DELETED
  • THE PROPERTY OF A FILE CANNOT BE SET TO [CONFIDENTIAL]
  • A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED
  • A FILE NAME CANNOT BE STORED OR CHANGED
  • A CUSTOM FOLDER NAME CANNOT BE STORED OR CHANGED
  • A FILE NAME IS CUT OFF

• GENERAL PROBLEMS

  • SPECIFIED MACHINE FUNCTIONS CANNOT BE USED
  • THE OPERATION PANEL CANNOT BE USED
  • PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB
  • THE ORIGINAL SIZE IS NOT AUTOMATICALLY SELECTED OR THE WRONG SIZE IS SELECTED
  • THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT
  • THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT FEEDER)
  • THE PAPER MISFEEDS
  • PAPER DOES NOT FEED FROM THE PAPER TRAY
  • THE IMAGE ON PAPER IS SKEWED
  • THE AUTOMATIC DOCUMENT FEEDER DOES NOT OPERATE
  • LINES APPEAR IN THE SCANNED IMAGE
  • SMUDGES APPEAR ON PRINTED OUTPUT
  • TONER DOES NOT ADHERE WELL OR CREASES APPEAR ON THE PAPER
  • PART OF THE IMAGE IS CUT OFF
  • PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER
  • A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER
  • THE CONNECTED USB DEVICE CANNOT BE USED
  • THE CONNECTED USB MEMORY DEVICE CANNOT BE USED
  • THE FINISHER/SADDLE FINISHER DOES NOT OPERATE
  • STAPLING DOES NOT TAKE PLACE (INCLUDING SADDLE STITCH)
  • PUNCHING DOES NOT TAKE PLACE
  • THE STAPLING POSITION OR PUNCH POSITION IS NOT CORRECT
  • FOLDING DOES NOT TAKE PLACE
  • PRINTED OUTPUTS ARE MISALIGNED IN THE FINISHER OUTPUT TRAY
  • STAPLED OUTPUTS ARE MISALIGNED IN THE TRAY
  • SHEETS OUTPUT TO THE DELIVERY TRAY OF THE FINISHER ARE SCATTERED
  • THE STAPLED SHEETS ARE SCATTERED
  • PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR
  • THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW
  • YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF
  • YOU FORGOT THE ADMINISTRATOR PASSWORD