The Simply Smarter Blog

In a technology driven era where customers are raising the bar, businesses are flexing their creative prowess, showing off their personalities and leveraging technology to elevate the customer experience. A decade old study by Cornell University Waiting for Merlot: Anticipatory Consumption of Experiential and Material Purchases, argued that experiential purchases (money spent on doing) tend to provide more enduring happiness than material purchases (money spent on having). The happiness we feel from material goods fades over time, experiences, on the other hand, continue to bring us joy every time we think about them.

Today, nearly 90% of buyers say that the experience a company provides is just as important as the quality of its products or services. Given this shift in customer preferences, here are a few ways businesses are leveraging tech to form memorable encounters to develop and maintain long-term relationships with their customers.

Today’s consumers don’t like being sold to. We are bombarded by targeted ads so much so that we immediately put up our guard. We don’t trust what we are told and typically ignore the barrage of sales messages we get every day. So, what is a business owner to do? The solution is content marketing, which with a little effort and some creativity can effectively attract, nurture and retain customers without breaking the bank.

Despite all the talk of the paperless office, over the past decade even more businesses have become aware of the benefits a managed print services (MPS) program can deliver. Printing remains essential, with almost half of companies saying that print will be important through at least 2025. However, due to the COVID-19-induced acceleration of the hybrid workplace combining in-office and work-from-home employees, print deployments are being reevaluated. In the hybrid work environment the proper execution of MPS is more important than ever, as organizations need workers to focus on the real business of the company rather than worry about the management of printers and copiers.