We have all seen these common use cases: an employee asks an AI assistant to summarize a customer document. Someone uploads an unreleased campaign brief to a personal AI account to brainstorm headlines. A rep connects an AI meeting assistant to customer calls to make taking notes easier.
In each case, someone is simply trying to automate a process and work faster. However, if the organization hasn't approved the AI tool, account, or use case, something else may be happening behind the scenes: Shadow AI. It’s a growing reality for businesses as employees find new ways to use AI faster than organizations can formally evaluate and approve them.