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Synappx™ Support Center

Synappx™ Go for MFP

Configuration Steps

Step 5: Install & Update Agents

After configuring and downloading the agents from the Admin Portal, follow the steps below to install each agent.

The Synappx Go MFP agent creates a secure connection to the Synappx Go cloud, discovers and maintains a list of MFPs, and manages scanning, printing, and copying in Synappx Go. A single MFP agent can manage anywhere from 50 to 100 MFPs in an organization, depending on the environment. Here is an overview of the MFP agent installation and configuration:

  • MFP agent installation starts on the PC/server. Ensure the prerequisites are met.
    • .NET 4.7.2 is required. If not already installed, a prompt will appear to download it during the agent installation. Allow the download.
  • MFP self-registers to the Synappx Go cloud using X.509 certificates.
  • MFP discovery is automatically completed for the assigned IP address range(s).
  • MFP agent and discovered MFPs are automatically visible on the Synappx Go Admin Portal.
  • Although the Synappx Go agent application is code-signed to assure integrity and authenticity of the software, some anti-virus systems may require registration or configuration.
  1. Copy the Sharp Synappx Go MFP Agent.zip file (downloaded in the previous step) and paste to a directory on the target PC or server.
  2. Unzip the file in the PC/server location. The package will include the files shown below.
    • Config.ini
    • HoldPrint.zip
    • MySharp.MICASAgent.Setup-AnyCPU.zip
    • MySharp.MICASAgent-AnyCPU.zip
    • setup.exe
  3. Double-click setup.exe to execute the installation..
  4. When the InstallShield Wizard pops up, click Next.
  5. Read the End User License Agreement (EULA) and select I accept the terms in the license agreement. If desired, print a copy of the EULA. Then click Next.
  6. The Destination Folder screen will appear. This screen describes the default target directory for installation. In most instances, the default location is the preferred location. To override the default, click Change and select the desired folder. Then click Next. To use the default location, click Next.
  7. The installation process will begin; it could take up to several minutes to complete. When the InstallShield Wizard Completed screen appears, click Finish to complete the installation.

The Synappx Go MFP Agent will automatically connect to the Synappx Go cloud (hosted on Microsoft Azure) and complete the agent provisioning, including use of X.509 certificates. Then it will automatically discover all Sharp MFPs within the previously specified IP range. you specified prior to downloading the Agent install package. Synappx Go is now ready for assigning workspaces.

The Synappx Go Display agent creates a secure connection to the Synappx Go cloud, maintains a list of display PCs and manages document sharing to displays. A display agent must be installed on the PC of every display that will be used with Synappx Go. Here is an overview of the display agent installation and configuration:

  • The display agent installation starts on a PC (see steps below). Before installation, ensure the prerequisites are met.
    • .NET 4.7.2 is required. If not already installed, a prompt will appear to download it during the agent installation. Allow the download
  • The display agent cannot be loaded on the same PC or server as the MFP agent.
  • The display device self-registers to the Synappx Go cloud using X.509 certificates.
  • The display agent is automatically visible on the Synappx Go Admin Portal.
  1. Copy the Sharp Synappx Go Display Agent.zip file to a directory on the target display PC or server and unzip it. The package will include the files shown below:

    • Config.ini
    • setup.exe
  2. Double-click setup.exe.
  3. When the InstallShield Wizard pops up, click Next.
  4. Read the End User License Agreement (EULA) and select I accept the terms in the license agreement. If desired, print a copy of the EULA. Then click Next.
  5. The Destination Folder screen will appear. This screen describes the default target directory for installation. In most instances, the default location is the preferred location. To override the default, click Change and select the desired folder. Then click Next. To use the default location, click Next.
  6. The installation process will begin; it could take up to several minutes to complete. When the InstallShield Wizard Completed screen appears, click Finish.

The Synappx Go display agent will automatically connect to the Synappx Go cloud hosted on Microsoft Azure and complete the agent provisioning, including the use of X.509 certificates. The display is now ready to be assigned to a workspace on the Admin Portal.