Synappx Go

Get Started: App Setup

Step 3: Setup (Cloud Storage, Email Distribution List, Scan Job Settings, Set ID Card)

Synappx Go app setup involves the following procedures.

Set Up Cloud Storage

Cloud Storage Options:
  • OneDrive for Business
  • OneDrive
  • SharePoint®
  • Teams (Microsoft 365 users only)
  • Dropbox
  • Box
  • Google Drive
  • iCloud® and Local (automatically configured on iOS devices)*

    *Some limitations
  1. After initial login, the Setup - Cloud Storage screen will appear. Select Configure for the desired cloud storage service. [View Image]

  2. Select sign-in method. Enter valid credentials and select Sign in. [View Image]
  3. A request will appear to allow the mobile app to access the files and folders in the cloud storage service. Select Allow. [View Image]
  4. The configured cloud storage service no longer appears gray and now includes an Edit link to access the service and change service settings. Repeat the previous steps to add another cloud storage service or select Next to proceed to the Scan and Print screen and continue setup. [View Image]

Remove Cloud Storage (Optional)


To remove a configured cloud storage site, long press the cloud storage site name for several seconds. You will be asked if you want to remove credentials for the selected cloud site. Select Remove to delete the configuration for this cloud site. [View Image]

Set Up Email Distribution Lists

  1. After configuring cloud storage, the Setup - Scan and Print screen will display. Select Configure to set up an email distribution list (default is one list) or select Skip if you do not want to set up an email distribution list. Email distribution lists can be created at any time from the settings menu. [View Image]
  2. A request to access your mobile device contacts list will appear so you can more easily create the email distribution list. Choose to accept or deny access to your mobile contacts. [View Image iOS device] [View Image Android device]
  3. Under Scan to Email List, type a title for your email distribution list in the Email List Name field. [View Image]
  4. Type an email address or start typing a few characters of a contact name; mobile contacts that match that entry will appear. Select (+) to add a contact.
  5. Select (+) to add more email addresses. (A maximum of ten contacts can be added to the list.)
  6. Added contacts will appear in the Send to: area below. Select (-) to remove a contact. Once the list is complete, select Save to continue.
  7. The app will return to the Setup - Scan and Print screen. Your new email distribution list name will be shown as a scan destination. Select Edit to make additional changes to the email distribution list or select Configure to proceed to setup Scan to Cloud Folder. [View Image]

Set Up Multiple Email Destinations (Optional)

  1. Select the multi-select icon. [View Image]
  2. Activate the multi-selection feature for Email List by toggling the switch so the teal color shows. Select the back arrow < to return to the Setup - Scan and Print page. [View Image]
  3. Select Configure to set up email lists. [View Image]
  4. Select (+) to add each email list. [View Image]
  5. Enter a name for the email list and add email addresses by selecting +. When finished, select Save. [View Image]
  6. Repeat this procedure to create up to three email destinations.
  7. Highlight the default destination and select Save. You will be able to select the default or other destinations at scan time. [View Image] [View Image]

Set Up Scan to Cloud Storage

You can create up to three cloud storage destinations for scan jobs. The default setting is one preset cloud folder. To set up one default cloud storage folder, follow the steps below. To set up multiple cloud storage folders, go to Set Up Multiple Scan to Cloud Storage Destinations.

  1. Select Configure for Cloud Storage [View Image]. The Scan to Cloud Folder screen will load all cloud storage services accessible through the Synappx Go mobile app. [View Image]
  2. Select the desired cloud storage service. [View Image - iOS Device] [View Image - Android Device]
  3. Select the desired folder to use as a scan destination. [View Image] Then select Save. The selected folder will appear as a Scan to Cloud Folder destination. [View Image]

Set Up Multiple Scan to Cloud Storage Destinations

  1. Select the multi-select icon. [View Image]
  2. Activate the multi-selection feature for Cloud Storage by toggling the switch so the teal color shows. Select the back arrow < to return to the Setup - Scan and Print page. [View Image]
  3. Select Configure to set up cloud storage destinations. [View Image]
  4. Select (+) to add each cloud storage destination. [View Image]
  5. Each configured cloud storage service will appear. Select a cloud site and choose a destination folder. [View Image]
  6. Select + [View Image] to add cloud storage destinations (up to three). Highlight the default destination and then select Save. You will be able to select the default or other destinations at scan time. [View Image]

Set Print Release Default Behavior

  1. Choose to Release all files for printing or Select files at print time. Release all files allows Synappx Go to print all files in the print queue at once. Select files at print time allows you to choose specific files to print instead of printing all files in the print hold queue. [View Image]
  2. Select Next to move to the following optional steps.

Set Share to Display Preferences (Google Workspace Only)

Google Workspace users have three options to share Google files to a display:

  • View only: Download the files to view in PDF (fastest option).
  • View and edit: Open Google native files in a Chrome Incognito browser for viewing and editing files. Synappx Go will prompt the first person to share files to log in to the display PC. Subsequent users do not need to log in if the original user still has files open in the browser.
  • Prompt me: Each time you share a Google file, Synappx Go gives you the option to view only or view and edit. [View Image]

The default is to download Google files for view only. Select a preference. Then select Next. A confirmation message will appear.

Set ID Card (Optional)

This section is only applicable for companies that have "locked" MFPs via PaperCut MF or Native Authentication that can be unlocked with a user ID Card number (for HID or iClass cards) stored in Synappx Go mobile. Once configured, the Synappx Go mobile app can be used to unlock the MFPs (instead of using an ID card) and access Go scan, copy, and print features.

To use Synappx Go mobile features with locked Sharp MFPs, ID card numbers need to be saved in the Synappx Go Mobile App. There are three ways to enter the card numbers:

  • During initial Synappx Go wizard, you can enter the ID card number (as last optional step)
  • After initial set up, enter ID card number via the ID Card page under Settings
  • Your Admin enters ID card numbers for you via the Synappx Admin Portal

After installing the Synappx Go mobile app and your company has locked Sharp MFPs, enter your ID card number as the last step of the wizard. You can also skip this page if they don't need or want to access locked Sharp MFPs.

  1. After completing (or skipping) other wizard steps, enter the ID card number either by manual entry with the keyboard or via camera capture. [View Image]
  2. Manual entry: Touch the entry field and type user ID card number from HID Prox or iClass ID card via the keyboard. A maximum of 38 characters (only 0-9, A-F) can be entered. For native MFP local login authentication, only five to eight characters can be entered. Only include the user portion of the card number. Press Next to accept the number and finish the wizard set-up. Press Skip if no card number is needed. [View Image]
  3. Camera capture entry: Select Capture by Camera and accept Synappx Go being able to access the camera on Android (not required on iOS). Take the picture of the user ID card number as close as possible to the user number, check image (crop to user number only if needed) then Save. The number should be entered into the Card ID field. Note: User should review the results and confirm the card number is correct based on the OCR. Use manual entry if OCR is not accurate. [View Image]
  4. Press Next to finish. A confirmation page will be shown.

Setting or editing the ID card number can also be done via the Settings menu under ID Card. The card number can be edited and saved by selecting the top left back arrow.

Set Share to Display Preferences (Microsoft OneDrive for Business Only)

Microsoft 365 users with OneDrive for Business have three options to share to a display.

  • Download and Open: Download the files for viewing or editing, requires associated applications to be installed on the display PC (fastest option).
  • Open in Browser: Open supported OneDrive for Business files (pptx, docx, xlsx, pdf, txt) in a Chrome Incognito browser for viewing and editing. Synappx Go will prompt the first person to log in. Subsequent users do not need to log in if the original user still has files open in the browser.
    • If applicable to your organization, Microsoft Authenticator can be used for browser login by entering the PIN code from your mobile device.
  • Prompt me: Each time you share a OneDrive for Business file to the display, Synappx Go gives you the option to download file(s) or open file(s) in the browser.

The default is to download the selected OneDrive for Business files. Select a preference. Then select Next. [View Image]

Set Scan Job Default Settings (Optional)

Adjust your scan settings from the settings menu or by selecting the gear icon from the setup wizard scan page.
  1. Select the menu icon on the home screen. [View Image]
  2. Select Settings from the home screen menu. [View Image]
  3. Select Scan and Print. [View Image]
  4. Select the scan settings gear icon. [View Image]

From the Scan Settings page, you can adjust default color mode, resolution (dpi), page size, file format, two-sided scan modes, blank page skip, compression, and compression ratio settings by choosing from the available options for the selected MFP.
Scan settings can also be changed at scan time by selecting the gear icon. [View Image]



Scan Job Default Settings and Options
Settings Default Options
Color Mode Auto Full Color, Monochrome, Grayscale
Resolution (dots per inch or dpi) 200 dpi 100 dpi / 300 dpi / 400 dpi / 600 dpi
Page Size Auto Letter (8.5” x 11”)
Legal (8.5” x 14”)
File Format PDF Searchable PDF/ Encrypt PDF/ TIFF
2-Sided Scan 1-Sided 2-Sided (Book) / 2-Sided (Tablet)
Blank Page Skip Off On
Compression Color: JPEG Mono: MMR (G4) Color: No other options
Mono: None // MH (G3)
Compression Ratio (For Auto, Full Color, Grayscale) Middle High / Low
 

Set Print Cloud File Default Settings (Optional)

Adjust your print settings from the settings menu or by selecting the gear icon from the setup wizard print cloud file preferences page.
  1. Select the menu icon on the home screen. [View Image]
  2. Select Settings from the home screen menu. [View Image]
  3. Select Scan and Print . [View Image]
  4. Select the Print Cloud Files settings gear icon.

From the Print Cloud Files Settings page, you can adjust default color mode, style (one- or two-sided), and staple to the desired settings by selecting from the options available for the selected workspace MFP. [View Image]

Print settings can also be changed at print time by selecting the gear icon.

Set Copy Default Settings (Optional)

Adjust your copy job settings from the settings menu or by selecting the gear icon from the setup wizard copy preferences page.
  1. Select the menu icon on the home screen. [View Image]
  2. Select Settings from the home screen menu. [View Image]
  3. Select Copy. [View Image]
  4. Select the Copy settings gear icon [View Image]
  5. From the Copy Settings page, select common copy settings for the workspace MFP. [View Image]

    Setting Name Options (Default in bold)
    Copies 1-999
    Two-Sided Copy
    • 1 to 1
    • 1 to 2
    • 2 to 2
    • 2 to 1
    Two-Sided Binding
    • Same as Original
    • Change Binding (Book to Tablet/ Tablet to Book)
    Color Mode Auto, Color, Mono
    Staple
    • Off
    • 1 staple
    • 2 staples
    • Stapleless staple
    • Saddle stitch
    Paper Select Auto, Tray 1, Tray 2, Tray 3, Tray 4, Tray 5, Bypass, LCC, LCC2, LCC3, LCC4
    Copy Ratio
    • 100%
    • Minimum of 25% to 400% maximum

Copy settings can also be changed at copy time by selecting the gear icon.