Synappx Go

How It Works

Share to Display

There are five options to share cloud content to Sharp displays.

  • Select from recently modified files
  • Browse cloud storage folders
  • Search for files
  • Open files from text messages
  • Open email attachments
  • Open files in Microsoft Office or Teams
  • Open URL from mobile browser

Up to five users can share content simultaneously and save to the original cloud storage locations. After Office files are downloaded to the display PC, you can use your mobile phone for remote file operation.

Automatic Input Switch

Synappx Go will change the input on the display PC automatically, saving you time when sharing files.

Auto-input switching is supported in the following environments:

  • Display is powered on
  • Display PC is powered on and not in sleep mode

If the display in sleep mode, touch the display before sharing.
If the display PC is in sleep mode, touch the keyboard before sharing.
The NFC tap initiates auto input switching if the display is not already on the Go PC input.

If the display PC is not logged in, a message will appear prompting you to log in. [View Image]

If an error occurs, switch the input manually and contact your administrator. [View Image]

Select Recently Modified Files to Share

  1. From the home screen, select Share. [View Image]
  2. The device will automatically load recently modified files from your configured cloud storage folders. Select up to ten files to download to the Sharp display. Then select Share. [View Image]
  3. Tap the NFC tag to begin downloading the file(s). Files will download to the display PC. [View Image]
  4. The app will confirm download(s). Files will open on the display for viewing, editing and saving back to cloud storage sites. [View Image]

Browse and Select Files for Sharing

  1. From the home screen, select Share. [View Image]
  2. Select the Folder icon to browse folders from configured cloud storage site(s). Then select the desired cloud storage service. [View Image]
  3. Select > to open a folder. [View Image] Select the desired file(s). Then select Share. [View Image]
  4. Tap the NFC tag to begin downloading the file(s). Files will download to the display PC. [View Image]
  5. The app will confirm download(s). Files will open on the display for viewing, editing and saving back to cloud storage sites. [View Image]

Search for Files to Share

  1. From the home screen, select Share. [View Image]
  2. Select the search field at the top of page and type the search term. Select Search. Files matching the search criteria across configured cloud storage sites will be displayed. [View Image]
  3. Select the file(s) and select Share. [View Image]
  4. Tap the NFC tag to begin downloading the file(s). Files will download to the display PC. [View Image]
  5. The app will confirm download(s). Files will open on the display for viewing, editing and saving back to cloud storage sites. [View Image]

Save Files Back to Cloud Storage Folders

Once the cloud files are downloaded to the display PC, they can be edited. Saving back to the cloud can be done in two ways:
  1. Select Save in the document program (e.g., Microsoft Word, PowerPoint) before closing documents. Content automatically saves back to the original cloud storage location. Select Close when finished.
  2. Select Close and the document program will prompt you to save the changes. If desired, select Save to upload the edited file back to the cloud. Then, the file will close.

  1. After downloading and sharing files, select the remote close icon (available on the Recently Modifed, Browse Folders, or Search screens). [View Image]
  2. Files downloaded within two hours will display. To view a truncated file name, long press the name. Select the files to close or choose Select All or Clear All. Then select Remote Close. [View Image]

Files that were viewed only or already saved will be remotely closed without further action.

Multiple User Downloads

Multiple users (up to 5) can share content via their Synappx Go mobile apps. Each individual user follows the steps above to download and save files to cloud storage folders.


When multiple documents are shared by one or more users on the same display PC, all users' files are automatically saved back to their respective programs and cloud locations.

Remote File Operation

Remote File Close

For files downloaded to displays for viewing or editing, you can close files remotely with Synappx Go. The following file types can be closed remotely: pptx, docx, xlsx, pdf, txt, jpeg, gif, bmp, and png. Use this feature if you leave the room before closing files or to minimize display contact.

  1. After downloading and sharing files, select the remote operations icon (available on the Recently Modified, Browse Folders, or Search screens). [View Image]
  2. Files downloaded within the last two hours will display. To view a truncated file name, long press the name. Select the file(s) to close or choose Select All (or Clear All to remove selected files). Then select Remote Close. [View Image]

Office files that were downloaded and edited with remote close selected will be saved back to the cloud automatically.

If your Admin has set a default display input, you can close all the files you downloaded via Synappx Go and return the display to its default input:

  1. Select Restore Display. [View Image]
  2. A warning will confirm that you want to close all the files downloaded by you and other Synappx Go users who have downloaded files, then restore the display to its default input. Select OK. [View Image]
  3. If there is no default display input set by your Admin, a message will indicate that information. You can still use remote close to save all your Synappx Go downloaded files back to their cloud locations.
For downloaded files that have been edited but not yet saved, a dialog will appear on the display screen requesting to save the changes or not before remote close can be executed. Files that were viewed only or already saved will be remotely closed without further action.

Remote File Operation

Remote operation for Microsoft Office files (pptx, docx, xlsx), PDFs, and images (JPEG, TIFF, GIF, BMP, PNG, SVG) allows you to control viewing to maximize front-facing presentations.

This feature allows for remote viewing operations on your mobile device. Editing actions take place on the display touchscreen or keyboard.

  1. After downloading and sharing files, select the remote operation icon (available on the Recently Modified, Browse Folders, or Search screens). [View Image]
  2. Then select the arrow > next to the file.
The remote operations page will open.

Remote Operation Overview

Options vary depending on the file type. [View Image]

1 Current document Shows the file type icon and file name currently selected
2 Mode
  • Controls the view mode (e.g., normal or slideshow for PowerPoint) Long press to change to scroll mode with arrows for vertical and horizontal scrolling (except when in PowerPoint slideshow mode).
3 Navigation
  • Use the left and right arrow buttons to navigate pages.
  • Long press the left arrow to go to the first page.
  • Long press the right arrow to go to the last page.
4 Maximize/minimize document Maximizes or minimizes document window on display
5 Zoom in/out Zooms in and out of document
6 Return to Remote Close screen The Done button returns to the previous remote close screen.
 
  Save Saves the file to the original cloud storage
  Save & Close Saves the file to the original cloud storage and closes the file
  No Save & Close Closes the file without saving

Microsoft PowerPoint Remote Operation

  • Select the center mode button Center Mode Icon to switch back and forth from normal view to slideshow mode.
  • Select the arrows to navigate the slides. Long press the left arrow button < to go to the first slide and the right arrow button > to go to the last slide.
  • Select the blackout icon Blackout Icon to black out the current slide (available in slideshow mode only). [View Slideshow Mode Image]
  • Select the center mode button Center Mode Icon to move back to normal pptx view.
  • In normal view mode, long press the mode button Normal Mode Icon to switch to scroll mode. [View Normal View Mode Image]
  • To scroll vertically or horizontally, select the arrows Scroll Mode Icon. Long press the center mode button again to move back to the normal page navigation view. [View Scroll Mode Image]

Microsoft Excel Remote Operation

Tap the arrows < > to navigate the worksheet tabs. If there are no additional worksheets, the arrows will not affect the document.
  • Long press the left arrow < to go to the first worksheet.
  • Select the arrows to navigate the slides. Long press the left arrow button < to go to the first slide and the right arrow button > to go to the last slide.
  • Long press the right arrow > to go to the last worksheet.
  • Long press the center mode button Normal Mode Icon to switch to scroll mode.

Microsoft Word Remote Operation

Microsoft Word documents open in maximized view (100% zoom level) by default.

Normal Mode Icon
Normal View
Use the arrows to navigate the pages.
  • Long press the left arrow < to go to the first page.
  • Long press the right arrow > to go to last page.
Page Width View Icon
Page Width View
Tap the center mode button to switch to the Page Width view. This zooms in to align the width of the page with the width of the window.
Full Page View Icon
Full Page View
Tap the center mode button again to move to the Full Page mode, which has a lower zoom level. This is best to view the entire page at once.
Scroll Mode Icon
Scroll Mode
  • Long press the center mode icon to switch to scroll mode.
  • Select the arrows to scroll the page.
  • Long press the mode button again to return to the default view.

PDF Remote Operation

By default, PDF documents open in Page Width view, maximized in the PDF viewer window and in a non-scroll state. Select the mode button to switch views.

Use the arrows to navigate the pages.

  • Long press the left arrow < to go to the first page
  • Long press the right arrow > to go to last page.
Page Width
  • Default
  • Tap the mode button to switch to Page Fit view.
  • Zooms to align the width of the page with the width of the window.
Page Fit
  • Tap the mode button again to switch to Page Width view.
  • Lower zoom level.
  • Best to view the entire page at once
Scroll
  • Select the arrows to scroll the page.
  • Long press the mode button again to return to the default view.

PDF files opened from Synappx Go will open in the Sharp Synappx Go PDF Viewer within the Chrome browser. This browser view is based on the Adobe PDF Web Viewer. [View Image]

Mobile remote control via Synappx Go mobile is for PDF viewing only. However, in addition to the Go related functions, annotations (e.g. text, comments, highlighting, lines) can also be added to the PDF via keyboard entry or direct interaction with the display. These changes can be saved back to the cloud storage site via the mobile app. [View Image]

Image Remote Operation

The following image file formats are supported for remote operation: JPEG, TIFF, GIF, BMP, PNG and SVG. All image file types are single page except TIFF files that can contain multiple pages. By default, image documents open in Page Fit mode. Select the mode button to switch views.

  • For multiple page TIFF files only, use the arrows to navigate the pages. Arrows are grayed out for single page image files.
    • Long press the left arrow < to go to the first page
    • Long press the right arrow > to go to last page.
  • An additional remote file operation feature is available for image files only—rotation icon representing rotating. Each click will remotely rotate the image 90 degrees clockwise.
  • Save is not available for image files.
Page Fit
  • Default
  • Tap the mode button again to switch to Normal Page view.
  • 100% view
Normal Page
  • Tap the mode button again to switch to Page Fit view.
  • Maximizes image in browser window.
Scroll
  • Long press the mode button again to switch to scroll mode.
  • Select the arrows to scroll the page.
  • Long press the mode button again to return to the default view.

Mobile remote control via Synappx Go is for image viewing only. However, in addition to the Go related functions, you can also fill screen with image, and flip the image vertically and horizontally via keyboard entry or direct interaction with the display. View changes cannot be saved back to the cloud storage site. [View Image]

Open and Edit Google Files in Display Browser (Google Workspace Only)

This feature allows you to open Google Drive files in a browser for viewing and editing.

Sharing Google Files to View and Edit
  1. Select Google Drive files to share to display. Then select Share. [View Image]
  2. Tap the NFC tag when prompted. If you selected the Prompt Me option on the Share to Display Settings page, you will be given the option to View Only (download) or View and Edit (open in display browser). Select View and Edit. [View Image]
  3. A Synappx login window will open on the display with your username already entered. Select Log In. [View Image]
  4. A Google login screen will open with your username. Select Next. [View Image]
  5. Enter your Google password. [View Image]
  6. After entering your log in information, a Chrome Incognito browser will automatically open and the selected Google Drive file(s) will open. You can now view or edit the files in the browser. Edits will be saved to Google Drive automatically. [View Image]

If additional Google Workspace users want to share Google Drive files to the display on the browser, they need to select their Google Drive files, select Share and tap the NFC tag. Subsequent users do not need to log into the display PC browser as long as the first user who logged in still has the browser and at least one file open.

Be sure to close the Chrome browser when finished. When the browser is closed, the connection to Google Drive is closed. Files are not saved on the display PC.

If you choose View and Edit, when you log in to the same display PC, you will be logged in automatically. If you change your credentials or intentionally log out of the Google Chrome browser before closing it, you will need to log in again the next time you want to view and edit Google files in the browser.

 

Multi-User Browser Sharing Notes
  • Files shared by other users are temporarily shared with the first user in Google Drive and may be visible in the first user’s Recently Modified list. Temporarily shared files will be removed from the Google Drive share and Recently Modified list after the first user closes the browser.
  • Read-only files cannot be shared or viewed by other users.

Open and Edit OneDrive for Business Files in Display Browser (OneDrive for Business Only)

This feature allows you to open One Drive for Business files in a browser for viewing and editing.

Sharing One Drive for Business Files to View and Edit
  1. Select OneDrive for Business files to share to display. Select Share. [View Image]
  2. Tap the NFC tag when prompted. Select Open in Browser. [View Image] [View Image]
  3. A Synappx login window will open on the display with your username already entered. Select Log In. [View Image]
  4. A OneDrive for Business login screen will open with your username. Select Next. [View Image]
  5. Enter your OneDrive for Business password.
  6. After entering your login information, a Chrome Incognito browser will automatically open and the selected OneDrive for Business file(s) will open. You can now view and edit the files. Edits will be saved to OneDrive for Business. [View Image]

If additional OneDrive for Business users want to share files, they need to select their OneDrive files, select Share, and tap the NFC tag. Subsequent users do not need to log into the display PC browser as long as the first user who logged in still has the browser and at least one file open.

Be sure to close the Chrome browser when finished. When the browser is closed, the connection to OneDrive for Business is closed. User files are not saved on the display PC.

If you choose Open in Browser, when you log in to the same display PC, you will be logged in automatically. If you change your credentials or intentionally log out of the Google Chrome browser before closing it, you will need to log in again the next time you want to view and edit OneDrive files in the browser.

 

Multi-User Browser Sharing Notes
  • Files shared by other users are temporarily shared with the first user in OneDrive for Business and may be visible in the first user’s Recently Modified list. Temporarily shared files will be removed from the OneDrive for Business share and Recently Modified list after the first user closes the browser.
  • Read-only files cannot be shared or viewed by other users.

If you are a Microsoft Authenticator user and are authorized to use the passwordless app with your company’s Azure AD, you can use Authenticator with Synappx Go when opening files in the display browser. See the Microsoft instructions for more information.

Share Files from Email and Mobile Applications

Synappx Go allows you to share files from your email and other mobile applications to displays. These files are supported for view only. Changes made on the display cannot be saved back to the original source.

Supported Mobile Applications
  • Microsoft Outlook and Gmail email attachments
    • Email body messages are not supported for sharing.
  • Microsoft Office and Teams
  • File types:
    • Microsoft: Word, PowerPoint, Excel
    • PDF
    • Image files: JPEG, TIFF, GIF, BMP, PNG
    • Video files: MP4, AVI, WMV, MOV
    • Some capabilities are limited. See the Share to Display notes for more information.
  • The file name shown in Synappx Go may differ from the original file name.
  • Mobile phones use a variety of viewers to open files. The default file viewers for Outlook and Gmail are verified for iOS and Android. For Microsoft Office file viewing, it is recommended to download the Microsoft Office mobile app.
Share Email Attachment, Microsoft Office File, or Microsoft Teams File
Examples show iOS unless stated otherwise. Files are shared one at a time.
  1. Open the application and select the file. The file will open in the mobile viewer.
  2. iOS: Select the share icon iOS Share Icon. [View Image] Then select Share File via[View Image]
    Android: Select the Share icon Android Share Icon. [View Image]
  3. Select Synappx Go. [View iOS Version Image] [View Android Version Image]
  4. Tap the MFP NFC tag. The file will open on the display, and the mobile screen will return to the Synappx Go home page. [View Image] [View Image]
Share Text Attachment
The example below shows the iOS screen. Files are shared one at a time.
  1. Open the text and select the file. The file will open in the mobile viewer.
  2. iOS: Select the share icon iOS Share Icon. Then select Share File via
    Android: Select the Share icon Android Share Icon. [View Image]
  3. Select Synappx Go. [View iOS Version Image] [View Android Version Image]
  4. Tap the MFP NFC tag. The file will open on the display, and the mobile screen will return to the Synappx Go home page. [View Image] [View Image]

Share a Website to Display

From your mobile browser (Safari for iOS, Chrome for Android), select a website URL (http or https) to view it on the Sharp display.

Additional interaction with the browser page must be done through the display keyboard or touchscreen. Websites can be shared one at a time, and additional Synappx Go users can share a website from their mobile phones.

  1. Select the website address bar from the default mobile browser.
  2. iOS: Select the share icon. [View Image]
    Android: Select the menu button. Then select Share…. [View Image]
  3. Select the Synappx Go icon. [View iOS Version Image] [View Android Version Image]
  4. Tap the display NFC tag. The status screen will display on your mobile device. [View Image]
  5. The webpage will open on the display in Google Chrome Incognito mode.