System Requirements
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Synappx Go Major Components |
1. Mobile Application (iOS and Android™)
2. NFC Tags
3. MFP Agent
4. Admin Portal
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5. Cloud System (Microsoft® Azure)
6. Embedded MFP Apps (for selected A4 models and PaperCut or Native Authentication integration with Synappx Go.
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A stable internet connection is required.
Also, see Synappx Collaboration Hub and Synappx Go – No Login Version.
Organizations must have a Microsoft® 365 or Google Workspace™ environment. Provider is designated after sign-up. If an organization uses both Microsoft 365 and Google Workspace, the administrator must choose one cloud service provider for Synappx to synchronize with the calendar and users.
Notes:
- Support is available for environments that have on-premise Active Directory® synchronized using Google Cloud Directory Sync (GCDS) for user synchronization. GCDS is often used to synchronize the data in an organization’s Google domain with Microsoft Active Directory or the Lightweight Directory Access Protocol (LDAP) server.
- The free version of Synappx Go (No Login version) does not require agent install or NFC tags. The No Login version enables simple copy and scan to email functions by scanning a QR Code. To enable the No Login Synappx Go feature, install Synappx Go embedded applications on a Sharp MFP(s) to generate a QR code. Contact your authorized Sharp service technician to install the application and set up Sharp MFP(s).
- The licensed version of Synappx Go can be unlocked when a user license is assigned, the Synappx Go agent is installed and an NFC tag is mapped. Once the full version is unlocked, users will have access to copy, scan to email, scan to cloud storage services, share to display, and more.
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Microsoft® 365 Service Plans |
| Business |
Microsoft 365 Business Basic*/Standard/Premium |
| Enterprise |
Microsoft 365 Enterprise E1*/E3/E5
Microsoft 365 Enterprise F1 |
| Education |
Microsoft 365 Education A1*/A3/A5 |
| Government |
Microsoft 365 Government G1*/G3/G5 |
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Google Workspace™ Service Plans |
| Business Starter |
| Business Standard |
| Business Plus |
| Enterprise |
*This package offers only the web or mobile version of Microsoft Office applications. Synappx Go requires Office applications to be installed on the display PC for full functionality. Otherwise, the file will open in the web browser.
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Users and Admins |
- Supports 5,000 users
- All users must:
- Have Microsoft 365 or Google Workspace accounts
- Be in Microsoft Azure Active Directory (AD) or Google Workspace Directory
- Guest users can be added and licensed to access many Synappx Go features
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Supported Mobile Platform |
Apple®iPhones®
- NFC support, iOS 15 to 16
Android™
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MFP Agent |
- Microsoft Windows® 10 (32-bit and 64-bit versions) builds 21H2 to 22H2; Windows 11 (64-bit versions) builds 21H2 to 22H2 ; or Windows Server 2016 or 2019
- Microsoft .NET Framework 4.7.2 or higher
- Minimum 4GB RAM
- Minimum 75MB disk space (Requirements can vary based on the number of users and print jobs that the agent supports.)
- Internet connectivity
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Display Agent |
- Display computer or Shuttle® PC with Windows 10 or greater, 32- or 64-bit
- Microsoft .NET Framework 4.7.2 or higher
- Minimum 4GB RAM
- Minimum 10MB disk space
- Microsoft 365 client applications (e.g. PowerPoint®, Word) and other apps (e.g. video viewer) for files that will be downloaded
- Adobe® PDF reader for Google native files (view only)
- Chrome™ browser for editing Google files and opening Microsoft 365 files in browser
- Internet connectivity
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Admin Portal |
| Browser-based: Google Chrome and Microsoft Edge (latest versions) |