How can I add and license users?
Go to the Users page in the Admin Portal to import users from Microsoft 365 Azure AD or Google Users. See instructions to add users
Users Page: Can I manually enter a user?
No, users can only be imported from your Microsoft 365 (Azure AD) or Google Workspace Users system. You can import by selecting individual users or user groups or using CSV file import (maximum of 50 users at once).
Users Page: When I assign a license to a user, is the user notified?
Yes, newly licensed users receive automatic emails with instructions to download the app.
Workspaces Page: Why do I need to set up workspaces?
Workspaces can be meeting rooms, huddle rooms, individual offices or common areas where MFPs are located—wherever collaboration happens. Workspaces are a convenient way for admins and users to confirm the location of the device on their mobile devices when scanning, printing, copying, checking in, and/or sharing files.
Workspaces Page: How do I create workspaces?
There are four ways to create workspaces:
- Import individual Microsoft 365 or Google Workspace resources (e.g., meeting rooms)
- Import Microsoft 365 or Google Workspace groups
- Import Microsoft 365 or Google Workspace groups via CSV file (maximum of 50 workspaces in one file)
- Manually create a workspace where MFPs or displays are located (e.g., East Hallway)
See Add and Configure Workspaces
for more details.
Workspaces Page: How do I associate MFPs with workspaces?
Select the workspace name and click Add MFPs. A list of unassigned MFPs will appear.
An MFP can be added to only one workspace at a time (i.e., an MFP will be removed from the available pool after being assigned).
Workspaces Page: How do I associate displays with workspaces?
Select the workspace. Then select the display radio icon at the top of the page and select Add Displays. A list of unassigned display agents (installed on the display PC) will appear.
A display agent can be added to only one workspace at a time (i.e., a display agent will be removed from the available pool after being assigned).
Workspaces Page: What is the purpose of the Check In page?
This page shows the check-in NFC tags that have been associated with this workspace. The association is done on your Synappx Go mobile app (see Associate NFC Tags for details). You can also remove the tag association from this page.
How can I see a full list of all my workspaces and associated MFPs and displays?
Select Devices & Agents on the workspaces page to see a full summary of your configured workspaces, MFP agents and associated MFP devices. Select the Display radio icon to see a full list of your Display agents. See
Summary of Devices and Agents - Management
Is there a way to remove individual MFPs from the pool of available MFPs?
Select Devices & Agents on the Workspaces page. Select the MFP agent PC/server name and a window will open where you can remove specific MFPs from the available pool or remove the MFP agent from the database along with all associated MFPs. If you do remove the MFP agent, it is recommended to uninstall the MFP agent from the PC/server (this procedure assumes you will no longer use that agent and associated devices).
Is there a way to remove one or more Synappx Go MFP agents and all associated MFPs?
If you no longer plan to use the MFP agent and its associated devices, uninstall the MFP Agent using the normal Windows uninstall procedure. The agent and devices will no longer be available for configuration in the Admin Portal and will be removed from the Synappx cloud database.
You can also remove an MFP agent and associated MFPs from the Synappx database on the Admin Portal Devices & Agents page; however, the MFP agent uninstallation process is still recommended if you no longer plan to use the agent.
How can I uninstall the display agent?
Use the normal Windows uninstall procedure if you no longer plan to use a specific display agent. You can also remove the display agent from the Devices & Agents page. Select Display and the agent PC/server name. You will be prompted to confirm deletion.
What is the automatic input switching feature and how can I set it up?
This feature allows you to configure your Synappx Go-enabled displays to automatically switch to the correct PC input by tapping the NFC tag. This requires display board setup and configuration of display information in the Admin Portal. See Automatic Input Switch for details.
Devices & Agents Page: What is the purpose of the envelope icon next to the agent ID?
If you encounter an issue with the Synappx Go system, there is an agent log that can help you or your reseller troubleshoot the issue and countermeasure. Select the envelope icon to receive the log. Enter any additional email addresses and an optional message and select Send. The system will automatically acquire the agent log files from the PC/server, send them to the Synappx cloud, and attach a link to the email.
Admin Users Page: Is there a maximum number of admins that can be added?
No, you can add as many administrators as you want.
Admin Users Page: I have both Synappx Meeting and Synappx Go. Do I need to add admins in each?
No, if you license both services, adding an admin in one service will automatically add the same admin in the other service.
Admin Users Page: Can I assign different admin roles (e.g. more limited privileges)?
Yes, the default when adding an admin is full access to the Admin Portal features. There is also an option to assign a support admin role with limited access (e.g. Helpdesk). See details here.
Supported Domains Page: I purchased Synappx licenses (Meeting and/or Go) before other domains were supported. I need to import users and workspaces for Azure Active Directory (AD) domains that are different from my primary domain. How do I get access to those additional domains?
Customers who purchased Synappx prior to release 1.3 need to accept a one-time permission for Synappx to gain additional domain access. The Azure AD administrator must go to the Supported Domains page on the Admin Portal to enable Azure AD domain aliases.
Supported Domains Page: As a Google Workspace admin, can we support multiple domains for user and workspace import?
Yes, go to the Admin Portal Supported Domains page and confirm the desired domains are included in the list.
Notifications Page: When I enable notification preferences for a Go agent on the Admin Portal, will that selection send emails to all Synappx admins or just me?
Admins set their own email notifications. Individual selections will not impact other admins. The default is no notifications..
Notifications Page: Can I set all Synappx Go agent notifications on the Admin Portal?
Each admin can enable notifications. Individual selections will not impact other admins. The default is no notifications.
Admins can also enable mobile app notifications. Open the Synappx Go app and go to Settings > Mobile Notifications. Settings will be reflected on the Admin Portal Notifications page.
Subscriptions Page: What is an E-ID?
The E-ID is the unique identifier for your licensed Synappx subscriptions. The information on this page also describes the renewal date for the licenses.
Analytics Page: What kind of reports are available?
Synappx Go reports provide visual data on Synappx Go system usage. Go to Available Data for more details.
Downloads Page: Do I need to enter an SNMP search range for the display agent?
No, the SNMP IP search range only needs to be entered before downloading the MFP agent.
Downloads Page: Can I download the MFP agent without entering the SNMP search IP range?
No, you must enter at least one IP range to download the MFP agent. This information is required to find the MFPs that you can then configure with NFC tags to work with Synappx Go.
Downloads Page: Can I enter a different SNMP IP search range to find MFPs that were not in the original range?
You can enter up to fifteen IP search ranges before the initial agent download. If you want to re-search the range or search a different range after the initial download, go to the Workspaces page. Select Devices & Agents. Then select Find MFPs and edit or create new search ranges before selecting Find Now.
Downloads Page: Can I manually enter MFP information?
No, to minimize setup and prevent errors, SNMP discovery automatically collects all relevant information about potential Sharp MFPs to be configured with Synappx Go. You can re-discover MFPs using the same or different IP ranges from the Devices & Agents MFP page.
Downloads Page: Can I download the MFP and display agents from any other Sharp location?
No, you must download the agent from this web page since it contains information about your account necessary to configure the MFP agent.
System Log Page: What is the purpose of the System Log?
System logs related to Synappx Go MFP and display agents are shown in two places. All Synappx Go and Synappx Meeting (if licensed) system logs are shown on the System Log page. Logs can be filtered by service and exported.
System logs for individual agents can be found by navigating to the Workspaces page and selecting Devices & Agents. Important errors with an agent will be indicated by an orange ! or a red triangle (agent is offline) next to the agent ID. You can also click the Log link next to the agent ID to open a window with that specific agent’s system log.
System Log Page: What is the difference between the general System Log page and the individual system logs for each agent?
The System Log page includes all supported system logs for Synappx Go agents and mobile usage and allows you to filter and export logs. It also includes Synappx Meeting logs if the application is licensed.
Individual Synappx Go agent system logs include events specific to the selected agent.
System Log Page: What do the codes at the end of the System Log messages mean?
The System Log messages provides brief information about the cause or recommended countermeasure associated with Synappx Go system events. The code in parentheses provides more information about the log event. Contact your Sharp support representative for details.
Admin Log Page: What is the difference between this page and the System Log page?
The Admin Log page contains information about common administrator actions on the Admin Portal and which administrator performed those actions. The System Log page primarily shows errors or issues.
Check In Log Page: How can I view logs showing user check ins?
From the Check In Log page, enter the date range for the report and select Export. A check in log CSV file will download.