What is an NFC tag and how is it used?
Most new smart phones are equipped with NFC (Near Field Communication). Synappx Go uses the NFC "Read" feature so that by tapping your mobile device, the service reads the tag and identifies the equipment. For printing, copying, and scanning, you can copy or execute your print job with a simple NFC tap. No contact with the MFP front panel is necessary. NFC tags also support sharing files to displays and checking-in to locations.
Which Sharp MFPs support Synappx Go features?
MFP Support Summary
for a list of supported Sharp models. Your administrator needs to set up each MFP by associating it with an NFC tag (either embedded or separately provided by Sharp). Contact your administrator to confirm Synappx Go configured models.
I see references to "background" and "foreground" NFC operation. What do these terms mean?
NFC support table for details. Background operation means you do not have to select the Synappx Go app to scan, print or copy; just tap the NFC tag with your phone and the app opens. Foreground operation requires you to select the Synappx Go app before tapping a tag.
How do I know which Sharp MFPs can be used with Synappx Go?
Supported MFPs must be configured in advance by your administrator. After setup, you can use any configured device throughout your office. Please check with your administrator to confirm the Sharp models that are set up.
Can I scan or copy a file from either the automatic feeder or the glass (platen)?
Yes, both the automatic feeder and glass (platen) are supported for scanning or copying. Single page scanning or copying can be done from the glass (platen).
Do I need to enter anything at the MFP front panel screen to scan, copy, or print using Synappx Go?
No, you do not need to touch the MFP front panel screen for normal Synappx Go operations. However, the MFP must display the normal home screen when using Synappx Go. lf there are issues with paper feeding during print, copy, or scan, that may require you to clear the issue on the MFP.
What is the maximum file size I can scan using Synappx Go?
Emails with scan attachments must be less than 30 MB. Some companies have limits on the size of files allowed via email. A general guideline is to scan files no larger than 10 MB.
I selected Scan or Copy, but the MFP did not start feeding the paper. What do I do now?
Try selecting Scan or Copy again. If that does not work, ensure the MFP home screen is displayed. If the front panel is not showing the home screen, press the Home button and try again. If scanning or copying still does not work, contact your administrator to check the status of the Synappx Go MFP agent.
How do I print jobs with Synappx Go?
Ensure you have a print driver configured for Synappx Go. Check with your IT administrator to obtain the correct driver or use instructions
here to set up the print driver. Then, print like you normally would.
Is there a limit to print jobs?
There is no limit to print jobs on the server. However, unreleased jobs will be deleted 24 hours after sending.
How long are my print jobs saved?
The print jobs are held for 24 hours before they are automatically deleted. You can resend the files by printing them again.
Are there limitations on the types of files that can be sent to the print release server?
There are file type limitations on Synappx Go. Check the file type restrictions of the core printer driver that was configured for use with Synappx Go print release for further file type inquiries. Print driver setup instructions are located
Can I select which jobs are released at print time?
Yes, you can set your default to select individual print files from the app at print time during the initial Synappx Go setup or at any time in the Scan and Print settings.
I selected Print on the Synappx Go app and nothing happened. What now?
Tap Print again. If nothing happens, ensure the MFP home screen is showing. If the front panel is not displaying the home screen, press the Home button and try again. If this does not work, contact your administrator to check the status of the Synappx Go MFP agent.
Can I use Synappx Go to print files stored on my mobile phone or scan files to my phone?
iOS users can print local iPhone files. Files opened in select mobile apps (e.g. email, Microsoft Office, Microsoft Teams) can also be printed or shared to displays. For more information, go to Print Files from Email and Mobile Applications. Download the Sharpdesk® Mobile app for iOS or Android for additional mobile printing and scanning features.
Which file formats can be printed using the Print Cloud Files mobile feature?
The following file types can be printed to Sharp MFPs using Print Cloud Files:
*File format support varies. Some models may require additional expansion kits. See the list of supported models. Contact your Sharp reseller for more information.
I received an error message saying that the MFP does not have the right option when I tried to print a Microsoft Office file from my cloud storage. How can this be fixed?
That message means that the MFP either needs to have the Direct Office Print option installed by an IT administrator or that the model does not support Direct Office Print. See the list of supported models here. Contact your Sharp reseller for more information.
I tried to print a PDF file from my cloud storage but received an error message saying that the MFP does not have the right option. How can this be fixed?
That message means that the MFP needs to have the Postscript Expansion option installed by an IT administrator. See the list of supported models here. Contact your Sharp reseller for more information.
Which Google file formats can be printed with Synappx Go?
The following file types can be selected from Google Drive for printing. They will be converted to PDF automatically for printing.
- Google Docs™
- Google Slides™
- Google Sheets™
- Google Drawing
- Google Jamboard
MFPs must have the Adobe® PostScript 3 Expansion Kit as standard or installed. Go to MFP Support for more information.
How can I scan a document as a booklet on an A4 MFP (e.g. MXC304W, MXC301W) with Synappx Go?
Select 2-sided (Tablet) from the Scan Settings page before starting the scan.
I tried to create a searchable PDF scan from Synappx Go on an A4 MFP, but the scan was not searchable.
The A4 MFP models require a hard disk to be installed to generate a searchable PDF from Synappx Go. The hard disk is standard on some A4 models but is an option on others. Contact your administrator to ensure that hard disk option in installed. Go to MFP Support for more information.
I selected a copy setting from the mobile app, but my copy didn’t include it.
Synappx Go will complete a copy job using the features available on the MFP. If the copy did not use that feature, it is likely because it is not available on that MFP.
What other applications can I use to print with Synappx Go?
You can print email attachments and Microsoft Office and Teams files from the app.
Do I need to install any options to use the Synappx Go copy feature?
Many Sharp A3 models already include the MX-AMX2L Applications Communications Module (ACM) required to use Synappx Go copy feature. Other models require separate installation of the MX-AMX2L ACL to make copies with Synappx Go. Some Sharp A4 models require the installation of an app to support Synappx Go mobile copy. Go to MFP Support for more information and contact your administrator to check device installations.