Synappx Collaboration Hub (Beta)

Configuration Steps

Step 9: Add Users and Assign Licenses

The Admin Portal (Synappx Go section) Users page allows you to manage the users in your organization who access Synappx Go features on the mobile application. [View Image]

  • Assign and remove licenses to and from users on this page.
  • Add administrators from the Admin Settings page (optional during initial setup but recommended once Synappx Go is in use).
  • Optional: Add user ID card numbers if MFPs are "locked" by PaperCut MF or Native Authentication.

Synappx admins can add any user within Azure AD or Google Workspace (if the Google Workspace account permits) and guest users. If there are multiple Synappx tenants within the same Azure AD, each domain can only be associated with one account at a time.


Images show Microsoft 365 as an example.

  1. Go to the Users page and select (+).
  2. Type a few characters from the User name field. Microsoft 365 or Google Workspace users will populate. Select from the list shown. Then select Save.
  3. Groups of users may be added using the same procedure by first checking the Groups box. Repeat until all desired users are added.

    User(s) appear on the inactive list on the Users page.

Import Users via .csv File

Images show Microsoft 365 as an example.

  1. Select the Add Multi-Users icon.Add Multi-Users icon
  2. The Import of Multi-Users window will appear. Follow the Process guidelines. The file has a maximum of 50 Users and 500KB. [View Image]
  3. Select Choose File. Choose the.csv file from the document library. Then select Open.
  4. The uploaded file will appear in the Process pop-up window. Select Save. Users in the .csv file will be added to the users list.
  1. From the Users page, check the box(es) of the user(s) to license and select Assign License.

    License status will change to Active. Newly licensed users will receive automatic notification emails with instructions to download and set up the Synappx Go mobile app. Print release driver instructions need to be provided to licensed users.

Optional: Manual Entry or Import User ID Card Numbers

Integration with either of these systems requires entry of supported user ID card numbers in one of three ways:

  • Manual entry, editing or deletion of card IDs on this Users page
  • Import of user ID card numbers associated with supported Users
  • Synappx Go mobile entry of card numbers by each user
For more details on card ID entry or import, see the separate Synappx Go Integration with PaperCut Admin Guide or Synappx Go Integration with Native Authentication Admin Guide.