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Synappx Go for MFP
Synappx Go for Collaboration
What is Synappx Go for Collaboration?
System Requirements
Admin Setup
Mobile Experience
Laptop Experience
Analytics
Guest User Support
User Guides
FAQ
Feedback
Synappx
™
Go for Collaboration
Synappx Go for Collaboration
What is Synappx Go for Collaboration?
System Requirements
Supported Environment for Cast Your Laptop
Workspace/Meeting Room Environment
Admin Setup
Configuration Steps
Step 1: Log In
Step 2: Add Workspaces
Step 3: Allocate Licenses
Step 4: Install Synappx Go Display Agent on an In-Room PC
Step 5: Associate a Room Display and Agent to a Workspace
Step 6: Associate NFC Tags
Step 7: Install the Synappx Go App on the In-Room PC
Step 8: Install Client Applications on the In-Room PC
Validate Installation
Step 9: Add Users and Assign Licenses
Step 10: Synappx Go Client Setup (For Users)
Step 11: Centrally Configure PC Settings
Full Screen Mode
In-Room PC Security
Tap to Start (Beta) Setup
Reset Room
Cast Your Laptop Setup
Automatic Input Switch
Step 1. Configure Interactive Whiteboards
Step 2. Configure the Admin Portal
Automatic Input Switch Usage
Troubleshooting Tips
Install Applications Using Synappx Collaboration Installer
System: Agent Update, Admin Log, System Log, Check In Log
Admin Settings
Mobile Experience
Mobile App Set Up
1. Download Synappx Go
2. Log In (First Time)
3. Setup
How It Works
Starting a Scheduled Meeting
Starting an Ad Hoc Meeting
During a Meeting
Share
Ending a Meeting
Laptop Experience
Synappx Go Windows App Setup
1. Download Synappx Go Windows App
2. Log in to Synappx Go Windows App
3. Create a Meeting Invite
Meeting for Zoom
How It Works
Starting a Meeting
Starting a Scheduled Meeting
Starting an Ad Hoc Meeting
During a Meeting
Launch on Display
Cast Your Laptop
Ending a Meeting
Share
Synappx Go at your Desk or Home Office
Optional Settings
Analytics
Available Data
How to Generate Reports
Guest User Support
User Guides
FAQ
Automatic Input Switch
Troubleshooting Tips
Verify the Synappx Admin Portal settings on the display match the display setup.
Ensure the display agent is online and communicating with the Synappx Admin Portal.
Telnet over LAN
Ensure the display board has a static IP address.
Follow the manual instructions for the display to enable telnet commands (the agent uses telnet commands to switch the input).
Verify that the display agent can communicate directly with the display board using ping or a similar tool. The agent PC should be able to ping the display board.
Try to open a telnet session from the agent PC using the username and password. (Windows 10 has telnet installed, but it may need to be enabled). Be sure to use the correct port to connect. Port 10008 is the default on Sharp monitors, but it is not the default telnet port.
RS-232C
Connect the display agent PC to the board with the proper serial connector securely fastened.
Follow the board manual instructions to enable RS-232C commands.
Verify the communication port used on the agent PC.
Ensure the serial connector or cable is correct. The cable must be a straight through cable, not a null modem or crossover cable. Avoid cables with chipsets. There are adapters available to change the gender of the serial connection. Ensure the adapter itself is not a null modem adapter (sometimes called a crossover).
Verify the baud rate. The Admin Portal must match the board's configured rate or the inputs will not switch.
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