Synappx Meeting FOR ADMIN

Frequently Asked Questions

Basics

What is Synappx Meeting?

Synappx Meeting can help you start your meetings by automatically connecting key technologies. For more details, please go to What is Synappx Meeting?

Where and how can I get the Synappx Meeting apps?

Synappx Meeting apps are available from application store. Please go to the app download section for more details.

What OS versions are supported?

Synappx Meeting supports Windows, OSX, and iOS and Android devices. Please go to Supported Environment section for more details.

I cannot login to Synappx Meeting application

Please check your email address and password. If you still cannot login, please contact your administrator.

What conferencing apps does it support?

Synappx Meeting supports popular web conference services such as Zoom, WebEX, GoToMeeting, and Skype. The Synappx Meeting can automatically start and end the conference session. For a full list of supported web conference service, please go to the Supported Environment section.

I cannot connect to an online meeting automatically.

The web conference service that you are trying to start may not be supported by Synappx Meeting. For a full list of supported web conference service, please go to the Supported Environment section.

You can a start meeting only in the licensed workspace. Please contact your administrator for support.

Screen Casting/Mirroring

What is screen casting/mirroring?

Casting/mirroring refers to connecting your laptop to the wireless casting receiver system which is connected to a large display in the workspace.

Are there any recommended casting devices?

Please refer to the Supported Environment section for a list of supported casting technologies.

The app can't connect to a casting device automatically.

The automatic casting is available in the licensed workspace. Please contact your administrator to make sure the workspace is ready to use with Synappx Meeting.

Voice Control

Which voice services are supported?

Synappx Meeting supports Amazon Alexa.

How can I use voice control?

When you start a meeting on your PC, you have an option to use voice control. Click on the microphone icon to enable the voice control feature. For more details, please go to the Voice Control section.

What is the skill name for Synappx meeting?

"My Sharp." Please make sure the "My Sharp" skill is enabled with your organization's Amazon account.

Which OS supports voice control?

The voice feature is supported on a Windows PC. Please make sure the Synappx Meeting app is installed on the PC. You can use voice control after the meeting is started.

I cannot control the display by voice control

Please check the following:

  • The static IP address for display network card
  • The display network card is connected to a network which client PC can reach
  • Check if the display settings are correct in the Synappx Meeting admin portal

What voice commands are supported?

Please go to Voice Control section for supported voice commands.

Shortcut

What is the shortcut function?

The shortcut function can be configured on your PC or Mac device. It allows for a convenient access to your favorite file storage locations as well as web sites. For more details, please go to how to configure shortcuts.

Can I copy shortcuts to other PCs?

You can copy the configured shortcuts. For more details, please go to how to configure shortcuts.

During a Meeting

My meeting list is not displayed.

There are various reasons that you are not getting the meeting list, such as company proxy server issue. Please contact your administrator for trouble shooting.

Which files are available in "One Drive" from Synappx Meeting?

Synappx Meeting displays “recent” files.

At what timing is the timer color changed?

When the meeting is started, the time bar is teal. When it gets closer to the end of scheduled time (10% to the end), the time bar changes to orange. When the meeting goes overtime, the time bar changes to red.

I cannot extend the meeting.

The workspace you are in is probably already booked by another member. Please note that only meeting organizers can extend the meeting time.

I cannot start an ad-hoc meeting.

The workspace you are trying to use is probably booked by another member. Please note that you can start a meeting in the licensed workspace. If the room is available but still you cannot start a meeting, please contact your administrator.

Error Messages

"Workspace has been reserved." How can I solve it?

The workspace has already been reserved by another member in your organization.

"The application could not execute the command." How can I solve it?

Please make sure the version of the targeted application is installed. For supported applications, please go to the Voice Control section.

"User does not have sufficient permissions.” How can I solve it?

You might not have required permissions with the Outlook calendar. Please contact your administrator.